The Stadium Guest Services Representative plays a critical role in delivering a safe, welcoming, and exceptional fan experience at all events held at Lynn Family Stadium. This role serves as a front-line ambassador for the Club, assisting guests with questions, directions, and issue resolution while supporting overall stadium operations and event execution.
This is a part-time, seasonal position with hours varying based on event needs. Candidates must be able to work a flexible schedule, including nights, weekends, and holidays.
Compensation: $15.00 per hour
ESSENTIAL DUTIES:
- Meet, greet, and assist guests with frequently asked questions for stadium events.
- Provide directional assistance throughout the stadium.
- Assist guests as problems or issues arise before, during, and after events.
- Identify any potential safety hazards and follow proper reporting policy & procedure.
- Prepare the stadium for events by setting up guest services booth, entry gates, and other special event-related items.
- Assist event management personnel with emergency instructions and facility evacuations if the situation arises.
- Treat all guests and coworkers with professionalism and respect.
- Other duties & special projects as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions.
- High school diploma (or equivalent).
- Experience working in a customer or guest services role.
- Ability to problem solve and act quickly and efficiently.
- Self-motivated; able to work with minimal supervision.
- Must be able to meet the schedule requirements of the position.
- Successful completion of a pre-employment comprehensive background check is required.
- Must be legally authorized to work for any employer in the United States at the time of hire without employer sponsorship now or in the future.
PHYSICAL REQUIREMENTS:
Ability to stand for prolonged periods.
Must be able to walk significant distances, including up and down stairs, as required throughout the venue, as well as stand, sit, walk, bend, kneel, climb, grasp, stretch, stoop, and reach above head in conjunction with tasks.
Ability and willingness to work in all types of adverse weather conditions (i.e., heat, rain, cold, snow, wind).
SCHEDULE:
This part-time, hourly position may require extended hours per shift on event days. Must be able to work a flexible schedule that includes nights, weekends, and holidays.
The information in this job description is not exhaustive of all the duties and responsibilities, nor is it intended to be an all-inclusive list of the skills and abilities required to perform the job. At the discretion of management, duties and responsibilities may change at any time due to reasonable accommodation or other business needs.
Soccer Holdings, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, class, religion, country of origin, political belief, disability, age, gender identity, sexual orientation, protected veteran status, or any other factor protected by law.
