JOB TITLE: Ticket Sales and Service Intern
DEPARTMENT: Ticketing
LOCATION: New York, NY
COMPENSATION: $17/ hour, 30 hours per week
This is a season long internship and is expected to start in February and conclude at the end of the 2026 MLS season.
POSITION OVERVIEW:
The Ticket Sales and Service Intern will be integrated into the day-to-day operations of the Ticketing Department to support all facets of new business development and membership retention.
This position will receive the opportunity to learn directly from leaders in NYCFC’s Ticketing Department and develop skills related to ticket sales and customer service.
This internship program will run from Mid-February to November 2026.
WHAT YOU’LL DO:
- Assist lead generation efforts across new season ticket sales and group ticket sales.
- Drive revenue through outbound calls to new season ticket and group ticket prospects.
- Support Membership Services initiatives by assisting with member communications, benefit fulfillment, and ongoing service touchpoints throughout the season.
- Provide support for City Members, including presence at exclusive member events, customer service needs on match day, and delivering best-in-class fan experiences.
- Prospect through SalesIntel, LinkedIn, etc. to create lead lists and campaigns
- Research and present new opportunities that will drive new business revenue for our city memberships and group ticket sales.
- Assist the ticket sales team on all NYCFC home matchdays with group events and the execution of fan experiences.
- Assist in developing presentations for both internal and external meetings.
- Assist the Ticketing Department Leadership Team on special projects and initiatives
- Assist in the execution of the Youth Soccer Partnership Program
- Learn the NYCFC sales process from leaders on the ticket sales team.
- Sell tickets to; and be available to work NYCFC II matches at St. John’s University.
WHAT YOU’LL BRING:
- Competitive, dedicated and hard-working attitude
- Excellent verbal and written communication skills
- Motivated self-starter with sales drive
- Excellent time management and organizational skills
- Knowledge of Microsoft Office programs including Word, Excel and PowerPoint
- Knowledge of Salesforce CRM preferred, but not required
- Knowledge of Ticketmaster Archtics preferred, but not required
ADDITIONAL REQUIREMENTS:
- Applicant must be able to comply with MLS Next Safety and Well-Being policy and any other applicable child safety policies provided to applicants by NYCFC
- Ability to work NYCFC home matchdays, flexible hours, including evenings, weekends, and holidays, as necessary
WHAT WE OFFER:
- Four complimentary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs nine times over the past 10 seasons, winning MLS Cup in 2021. Games are available to stream via an Apple TV subscription, providing every match of the MLS regular season, the Audi MLS Cup Playoffs, annual Leagues Cup tournament, the MLS All-Star Game, the Campeones Cup, and more all in one place and with no blackouts. New York City FC is building New York City’s first-ever soccer-specific stadium, Etihad Park, which is set to open in 2027. For more information, please visit: www.newyorkcityfc.com.
New York City FC is also one of 13 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Mumbai City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bolívar among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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