JOB TITLE: Director of Applications and Fan Technologies
DEPARTMENT: Information Technology
REPORTING TO: Vice President, Technology
LOCATION: New York, NY (Hybrid)
POSITION OVERVIEW:
The Director of Applications and Fan Technologies is responsible for overseeing the full lifecycle, integration, operational performance, and user satisfaction of all technology applications that power the club’s business operations, stadium functions, and fan engagement experiences. This role ensures that all platforms — from ticketing and CRM to mobile apps and in-stadium systems — are reliable, scalable, modern, and aligned with the club’s strategic objectives. This role works closely with data analytics/BI operations, AV/broadcast operations, and physical network infrastructure but is not responsible for these areas.
In addition to operational oversight, this role will act as a technology/digital product owner across the fan-facing ecosystem, defining product roadmaps, aligning cross-functional stakeholders, and ensuring delivery of seamless, scalable platforms that meet user needs.
WHAT YOU’LL DO:
- Application Management & Operations - Own the full lifecycle (selection, deployment, updates, support) of key operational and applications: Ticketing System, CRM Platform (functional ownership), POS System, Access Control and Turnstile Software, Mobile Apps, Digital Signage/IPTV, Event Booking Software, Fan Wi-Fi Engagement Platforms, Internal Collaboration Apps, E-commerce Website Platform and any other applications necessary. Ensure applications are always operational, fully integrated, user-friendly, and supported.
- Ensure all integrations with abstraction layers and RESTful APIs are secure, resilient, and fully aligned with NYCFC’s enterprise architecture.
- Digital Innovation & Fan Experience Enablement - Lead continuous modernization of fan engagement platforms collaborating with Marketing, Ticketing, and Commercial teams to enable new digital initiatives.
- Along with the Marketing Department, champion UX excellence and personalized engagement by working closely with internal and external teams to drive fan journeys that maximize conversion, loyalty, and satisfaction.
- Systems Integration & Interoperability - Manage integrations between CRM, Ticketing, POS, Access Control, Mobile Apps. Ensure smooth data flows to BI systems.
- Oversee enterprise integration patterns using API-first and composable architecture principles.
- Act as governance lead for vendor-side integrations into NYCFC’s abstraction layer, ensuring real-time data exchange, resilience, and adherence to data standards.
- Specifically for the new stadium being constructed in Queens, this role will be responsible for managing and overseeing the development, integration and implementation of all fan experience applications specially Ticketing, Web/App, Point of Sales (F&B and merchandise store) access control (ingress Biometrics / Facial recognition). It is key that all these systems are properly integrated to provide a simple and straightforward fan experience.
- A miríade of other systems will be required for the stadium to open and operate. This role will be responsible for supporting the identification of such solutions and guiding the technical aspects of the implementation and integration.
- Lead planning and execution of phased launches aligned to the Etihad Park technology roadmap through 2027.
- The role also will work in close collaboration with CFG (City Football Group) in Manchester UK to support the implementation of global tools and solutions in areas like back office and sporting tech.
- Event-Day Application Support - Lead event application readiness and serve as the primary technology escalation point during matches and events.
- Vendor and technology selection including RFPs, integration implementation, and post go live support.
- Vendor and Contract Management - Manage vendors ensuring SLA compliance, contract renewals, and budget adherence.
- In partnership with City Football Group technical teams, own technical due diligence, including architectural reviews, performance testing, and cybersecurity compliance of vendor products.
- Partner with City Football Group counterparts to ensure standards and framework set forth by the Group are designed in a way that meets local needs.
- Collaboration and Team Leadership - Partner across Marketing, Commercial, Operations, Stadium Services, Technology Infrastructure, and Training Facility teams.
- Act as product lead in defining vision and roadmap for fan-facing digital platforms. Translate business goals into feature prioritization and implementation plans.
WHAT YOU’LL BRING:
- Bachelor’s Degree in Computer Science, Information Systems, Digital Media Technology, or related field.
- 7+ years managing enterprise applications in a complex environment (sports/entertainment preferred).
- Deep technical knowledge of SaaS platforms, stadium operations systems, fan-facing mobile applications, app development and cloud solutions.
- Experience managing delivery of complex digital products, with agile methodologies and multi-vendor execution.
- Sufficient technical and architectural knowledge of multi-tenant SaaS platforms, headless and composable architectures, mobile-first design, and cloud-native deployment.
- Strong vendor management and contract negotiation experience.
- Solid understanding of systems integration (APIs, data syncing).
- Experience with fan engagement tools like Braze, GA4, Umbraco, ticketing stacks, loyalty programs, and commerce platforms.
COMPENSATION:
This exempt position has an estimated annual base salary range of $100,000 - $130,000 and is not overtime eligible. Final compensation offer amounts are based on a wide array of factors unique to each candidate, including but not limited to demonstrated skill set, years and depth of relevant experience, and some role-dependent factors such as software expertise. We welcome direct conversations with each candidate about compensation in all of our initial calls.
WHAT WE OFFER:
- Excellent health, dental & vision insurance, with options to fit you and your family’s needs
- Comprehensive and competitive benefit programs, including maternal & paternal leave
- Ancillary benefits: Commuter, pet insurance, gym membership, and Citi Bike discounts
- Your health is important! Our wellness strategy focuses on mental and physical wellbeing through in-office and virtual programs
- Four complementary tickets to every NYCFC home match
- Team outings, happy hours, and annual staff gatherings to celebrate our co-workers
- A dynamic, ambitious, and fun work environment
NEW YORK CITY FOOTBALL CLUB OVERVIEW:
At New York City FC, we are on a mission to build this city into one of the soccer capitals of the world. The Club was announced as Major League Soccer’s 20th franchise and is the first and only MLS team located within the five boroughs of New York City. The Club has qualified for the Audi MLS Cup Playoffs eight times over the past nine seasons, winning MLS Cup in 2021. Games are broadcast through MLS Season Pass, the unprecedented subscription service from Apple and Major League Soccer that will have every match of the MLS regular season, Audi MLS Cup Playoffs, and Leagues Cup all in one place and with no blackouts. New York City FC is building New York City’s first-ever soccer-specific stadium, set to open for the 2027 MLS season. For more information, please visit:
www.newyorkcityfc.com.
New York City FC is also one of 13 clubs comprising City Football Group and counts Manchester City FC, Melbourne City FC, Yokohama F-Marinos, Girona FC, Montevideo City Torque, Shenzhen Peng City FC, Mumbai City FC, Lommel SK, ESTAC Troyes, Palermo FC, Bahia, and Club Bolívar among its sister clubs.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
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