The Washington Spirit Matchday Retail Team represents the Washington Spirit across a variety of consumer engagements; including but not limited to home matches at Audi Field, watch parties, partner event and ad hoc experiences. At home matches, members will assist with retail operations pre- and post-match and also during the course of the match. Team members help provide positive retail experiences
Duties/Responsibilities:
- Assisting club retail operations with setup, inventory transfer, counter sales and teardown.
- Answering customer questions about specific products/services and merchandise
- Assisting with back of house retail support operations
- Answering fan questions about activity and merch locations inside the venue.
- Assist with club material inventory, incoming/outgoing shipments, warehousing and transportation between events and matches.
- Move materials between club event and match locations, storage facilities and production locations.
- Actively communicate routine and emergency information clearly and concisely with Washington Spirit staff members.
- Ensure a positive fan experience at events and matches through friendly interactions, proactive engagement, knowledge of match and venue procedures, professional appearance and service.
- Perform other related duties as assigned.
Requirements:
- The ideal candidates must reside locally.
- Scheduling is set on an as-needed event/match basis; there is no guaranteed number of hours per week,
- Must be at least 18 years of age. High School Diploma or equivalent is required.
- Required to travel frequently, within the DMV area with own vehicle transportation.
- Previous retail or customer service experience preferred
- Available for Washington Spirit home matches at Audi Field
- Open to working in indoor and outdoor environments, with exposure to adverse conditions
- Must be able to move and/or lift up to 50 pounds
- Available to work flexible hours including evenings, weekends, and holidays in support of matches and events.
- Proof of COVID-19 Vaccination prior to employment start date.
Skills/Abilities:
- Well-organized, self-starting, hard-working, detail-oriented, adaptable, and dependable.
- Mature, outgoing disposition when engaging fans, guests, and supporters.
- Effective problem solver and flexible thinker can operate confidently without regular, direct supervision.
- Thrives in a team environment.
- Passionate about the Washington Spirit, women’s soccer, and women’s sports and willing to continue learning and supporting the organization’s mission, values, and goals.
- Excellent communication, collaborative, and customer service skills.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
