SUMMARY:
This position is responsible for assisting the ticketing department with ticket operations for NC Courage and NCFC. They will be responsible for ensuring the ticketing system is functioning properly and efficiently. They will handle tasks such as ticket resolution, fulfillment, matchday support, as well as acting as a liaison between external and internal customers in a positive and professional manner. The individual should have a passion for a career in professional sports and be available to work a flexible schedule including nights, holidays, and weekends, especially as it relates to matches and other events.
JOB RESPONSIBILITIES:
The following list of functions is descriptive of the work to be performed but it should not be construed as an exhaustive list of responsibilities, functions, or tasks that the job may require.
- Have a project manager mindset to handle and manage multiple projects meeting deadlines.
- Ticket operations management including building all event components on various systems, inventory control, pricing creation, plan purchase and renewal invoice procedures, payment plans, and online ticket management.
- Assist ticketing representatives with questions and troubleshooting ticketing issues.
- Work in collaboration with Jump and other technology platforms to drive revenue through innovation and utilization of the software capabilities.
- Box Office lead for gameday staff while performing event day responsibilities, including cash handling, scheduling, troubleshooting ticketing issues, and monitoring ticket scanning devices.
- Review or perform balancing, depositing, and reporting of ticket receipts in conjunction with Finance Department.
- Provide exemplary service to all guests, clients, promoters; internally and externally.
- Work in coordination with Sales, Marketing & Sponsorship Departments to build offers/promotions on Jump.
- Prepare sales reports for upper management as needed.
- Work events at WakeMed Soccer Park, including soccer matches, third party, and other events as needed.
- File team reports for the NWSL and USL on a weekly and monthly basis as well as game day reports.
- Additional responsibilities as assigned.
QUALIFICATIONS:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Demonstrates our Core Values: Integrity, Community, Accountability, Respect, Excellence .
- At least 2-3 years of experience in ticket operations or box office management .
- Minimum 3 year of ticket operations experience with Ticketmaster, specifically Archtics and Account Manager and/or other. Ticketing Platforms such as SeatGeek.
- Proficient in Microsoft Outlook and Microsoft Office products.
- Display high level of integrity, positivity, creativity, and accountability in all aspects of the job.
- Strong time management, administrative aptitude, organization, and customer service skills.
- Must have a positive attitude and be open to learning, with superior work ethic.
- Available to work a flexible schedule, including weekends, match nights, and outside events as needed.
PHYSICAL DEMANDS AND WORK ENVIRONMENT:
The physical demands described here are representative of those that must be met or may be encountered by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The job requires regularly lifting/pushing up to 15 pounds and occasionally lifting/pushing more than 25 pounds or exerting heavy force, in a wide disparity or environmental conditions. The job involves standing, stooping, bending, lifting, pushing, etc.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
