ABOUT US
The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Sr. Account Manager to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position will drive ticket revenue and expand the reach of women’s professional soccer across the Triangle.
As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism.
In this role, you will represent one of the most respected brands in women’s sports and play a pivotal role in shaping the matchday atmosphere, fan base growth, and revenue success of the Courage as we enter a defining season.
This elevated sales role is designed for proven performers - relationship-builders, closers, and strategic thinkers who thrive on competition and are motivated by results. As a Senior Account Manager, you’ll lead outbound sales efforts focused exclusively on NC Courage ticket products including full season memberships, partial plans, premium seating, and large-scale group experiences.
This role reports to the Sr. Manager, Ticketing.
KEY JOB RESPONSIBLITIES:
- Own the full sales cycle for NC Courage ticket products including full season memberships, flex plans, premium hospitality, and group experiences.
- Lead high-impact outbound efforts through targeted prospecting, networking, referrals, and creative outreach to corporations, youth soccer clubs, community organizations, and affinity groups.
- Execute strategic group campaigns that align with the Club’s new Group Offer Guidelines -ensuring every group meets established thresholds, maximizes early conversions, and drives participation in on-field experiences and theme nights.
- Build strong relationships with group leaders, corporate decision-makers, and local partners to create recurring annual events and long-term sales pipelines.
- Act as a team leader within the department, setting the standard in outbound activity, professionalism, and revenue production.
- Collaborate cross-functionally with Marketing, Ticket Operations, and Fan Relations to ensure seamless customer experiences from first contact through post-match follow-up.
- Track and manage performance using Salesforce CRM, maintaining precise data and insight into personal sales pipelines.
- Represent the Club on matchdays, ensuring execution of group experiences, fan engagement activations, and premium client hosting.
- Contribute ideas and leadership to help refine sales campaigns, group offers, and incentive structures to increase sales.
- Expectation is to maintain department minimum hustle metrics on a daily basis.
QUALIFICATIONS:
Required Skills & Experience
- A proven sales professional with a track record of exceeding goals - ideally with 4+ years of experience in sports ticketing, sales, or hospitality sales.
- Confident in closing high-value deals with corporate clients, community groups, and premium buyers.
- Driven by competition, motivated by results, and ready to lead by example.
- A strategic relationship-builder who thrives in face-to-face settings and sees every conversation as an opportunity to sell.
- Comfortable balancing outbound hustle with data-driven precision
- Passionate about the growth of women’s sports and excited to represent one of the NWSL’s premier franchises.
Preferred Skills & Experience
- 4+ years of sales experience
- 2+ years with direct corporate or B2B sales responsibility
- Bachelor's degree in Business, Sport Management, Marketing, or a related field
- Experience with a Sports Ticketing System and Salesforce CRM strongly preferred
- Proven ability to meet and exceed revenue goals through proactive outreach and relationship management
- Strong communication skills
- Ability to work flexible hours including nights, weekends, and matchdays.
OUR VALUES
We hire through the lens of our Club Values:
- Integrity – Transparent, trustworthy relationships with our fans and ourselves.
- Community – Creating a sense of belonging in a diverse, inclusive environment
- Accountability – Responsible for our words, our actions, and our results.
- Respect – Regard for treating others with dignity and acceptance.
- Excellence - Strive towards greatness in ourselves, club, and community and culture.
Why It’s Better at the Courage
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
