ABOUT US
The North Carolina Courage, a member of the National Women’s Soccer League (NWSL), is seeking a Office Manager/Employee Experience to join our team. We hire people who help us work smarter, sharper, and more Courageous and this position plays a critical role in shaping how employees experience the Courage throughout their lifecycle from onboarding through day-to-day engagement and key moments that matter.
As a member of our Club, you will contribute to an environment grounded in our Operational Standards: Set the Standard. Own the Results. Lead the Club. We are looking for individuals who embody Integrity, Community, Accountability, Respect, and Excellence in everything they do and who are motivated to elevate the Courage through their work, attitude, and professionalism.
This position is ideal for someone who is highly organized, people-centered, and energized by creating seamless, thoughtful experiences for employees while supporting leaders and People team initiatives. The role requires strong ownership, attention to detail, and the ability to execute consistently in a fast-paced, team-oriented environment.
KEY JOB RESPONSIBLITIES:
- Coordinate and execute employee engagement initiatives, recognition moments, team events, and internal communications.
- Serve as a first point of contact for employee questions related to policies, workplace logistics, and People programs, escalating as needed.
- Support onboarding and offboarding experiences to ensure employees feel welcomed, informed, and supported at key transition points.
- Partner with leaders to support team morale, connection, and alignment with Club values.
- Support interal communications such as reminders, updates, office announcements and staff logstics.
Onboarding, Offboarding & Lifecycle Support
- Coordinate new hire onboarding logistics including orientation scheduling, systems access requests, workspace setup, and Day 1 readiness.
- Ensure onboarding materials, welcome resources, and employee-facing documentation are accurate and accessible.
- Support offboarding processes including exit logistics, asset return coordination, and communication touchpoints.
Office & Workplace Experience/Operations
- Support day-to-day office operations including supplies, workspace organization, visitor management and coordination with vendors or facilities partners.
- Act as a point of contact for office-related questions and needs.
- Help plan and coordinate company meetings, offsites, and employee events, including logistics, scheduling, and communication.
- Coordinate office services including printer service, maintenance requests, cleaning schedule, vendor relationships.
- Manage ordering and inventory of office supplies and breakroom supplies.
- Manage the administrative budget and add receipts in RAMP for HR budget.
QUALIFICATIONS:
Required Skills & Experience
- 1–3 years of experience in office management, people experience, office operations, employee engagement, or a service-oriented operations role
- Demonstrated ability to own and execute employee experience initiatives (onboarding logistics, events, communications, workplace experience, internal resources)
- Strong organizational and project coordination skills with the ability to manage multiple priorities in a fast-paced environment
- High degree of ownership, responsiveness, and follow-through — sees tasks through from idea to execution
- Clear, professional communicator comfortable working with employees, managers, vendors, and cross-functional partners
- Strong service mindset with the ability to anticipate needs and create positive, thoughtful employee experiences
- Comfortable working with basic tools and systems (Microsoft tools, HR platforms, Project Management)
- Ability to maintain confidentiality and exercise good judgment when handling employee information
- Willingness to work flexible hours when needed to support events, onboarding, and business priorities (including occasional evenings/weekends)
OUR VALUES
We hire through the lens of our Club Values:
Integrity – Transparent, trustworthy relationships with our fans and ourselves.
Community – Creating a sense of belonging in a diverse, inclusive environment
Accountability – Responsible for our words, our actions, and our results.
Respect – Regard for treating others with dignity and acceptance.
Excellence - Strive towards greatness in ourselves, club, and community and culture.
WHY IT’S BETTER AT THE COURAGE
- Comprehensive Health Benefits. Choose between PPO or HSA options because your health matters on and off the pitch.
- Flexible PTO - We trust you to take the time you need to recharge, reset, and perform at your best. It’s simple: do great work, take great breaks.
- Work-From-Anywhere (2x per year) - Whether it’s visiting family or a change of scenery, enjoy the flexibility to work remotely outside the Raleigh area twice a year.
- Hybrid Work – In office work environment with flexibility to work from home for the 2026 season. The perfect balance for productivity and connection.
- 401(k) - Build your future with our 401(k) plan. Enrollment eligibility starts at 3 months.
- Courage Swag - Rep the badge with pride. Staff receive exclusive team apparel and gear throughout the season plus 4 season tickets to share with friends & family.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
