Join the Team. Kansas City Current is home to the best-in-class training facility and the first stadium built for a women’s sport team. Our organization is committed to seeing the fullest potential of our athletes and of our city.
To foster our vision, we prioritize hiring and retaining world-class talent. We’re looking for talented individuals with diverse perspectives, skill sets, and backgrounds to provide our guests with an unforgettable experience. As leaders in women’s sports, we are excited to offer a variety of positions within our front office, stadium, and event settings. We provide opportunities for professional growth and development and invest in our employees through competitive pay, robust health care and wellness benefits, and employee resources and networking.
Who are we hiring?
The Coordinator, Guest and Team Member Services serves as a leading culture builder and ambassador of the KC Current. Primary responsibilities include supporting the stadium Guest and Team Member Services department, driving consistency across all event day departments, and ensuring exceptional experiences for both stadium Guests and part-time, event day Team Members.
What will you do?
Event Day Operations
- The Coordinator, Guest and Team Member Services role will play a critical part during our event day operations. When assigned to an event, this role will lead in:
- Assists the Manager on Duty and the department including part-time and event day Guest Service Team Members.
- Lead and work with other departments in rewarding and recognizing our Team Members during events to create a lifetime working experience.
- Ensure the flawless execution of Guest Service Team Members on major event days – providing exceptional hospitality across all operations and ensuring operational processes are set from the beginning to the end of the event; including but not limited to: ingress/ egress, vertical transportation, VIP movements, gate operations, seating bowl operations, and Premium Seating operations.
- Assist with documenting and coaching event based on Team Members improving their performance and developing action plans during events.
- Oversee pre-event and event day briefing information and communication such as topics and documentation for all event day departments.
Guest Services
- Support in building department staffing models, cost estimates, and event operations plans for major events.
- Lead stadium lost and found program to develop an efficient and effective system for our guests.
- Collaborate in the communication strategy for Guest Service Team Members, as well as the overall strategy for all part-time Team Members.
- Assists in receiving all comments, suggestions and complaints made by guests through Guest Experience booths, providing all appropriate follow-up with stadium departments and/or CPKC Stadium partners to address issues and communicate resolution or status of matter back to the fans/customer.
- Support the department in the documentation, reporting and collection of Team Member performance and action plans.
- Perform various other tasks that may be assigned
Team Member Services
- Become an ambassador in promoting unity, consistency, and adoption of the stadium service philosophy, core values, and best practices.
- Collaborate in culture building initiatives through a best-in-class Team Member Rewards and Recognition Program.
- Support the Guest and Team Member Services department and other department leaders to design and enhance Team Members services. Ensure that hiring, training, and recognition initiatives are extended to all departments.
- Lead and operate the Team Member Wardrobe Distribution Center including maintaining inventory, accountability for distribution, and reporting.
- Support in training programs for event day Team Members
- Support the recruitment and hiring program for part-time, event day Team Members such as hiring events for all departments.
- Identify and execute focus groups and development sessions for all team members during the season.
- Support Guest Services Programs such as surprise & delights, guest services recovery for event days.
- Support in our department communication plan to keep Team Members aware of new procedures, scheduling, and more.
What do you need to succeed?
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Bachelor's degree in Sports Management or Hospitality (preferred).
- 1-2 years of experience relating to venue management, in the capacity of guest service and/or hospitality.
- Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
- Ability to lead, give clear and concise direction, and provide feedback to staff.
- Excellent communication, interpersonal, organizational, and problem-solving skills required.
Special requirements of the Job:
- Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays.
- Ability to monitor company communications and respond to time-sensitive matters with senior executives.
- Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
- Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
- Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
- Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
- Ability to work outdoors continuously for extended periods of time in all weather conditions
We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodation as required.
