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Season Ticket Services Manager with Chicago Red Stars in Bridgeview · IL

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Sports Jobs in Bridgeview · IL
Ticket Sales and Services: Ticket Sales Management
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Season Ticket Services Manager
The Chicago Red Stars are seeking an experienced Season Ticket Services Manager with a strong passion for sales and women’s sports. The Season Ticket Services Manager is directly responsible for all revenue goals associated with an assigned account base of existing season ticket holders with a focus on renewals and retention, referrals, add-ons, and upgrades. 
 
Responsibilities include but are not limited to:
  • Meet and exceed individual and organizational retention goals with assigned account base
  • Build strong relationships with assigned Season Ticket Holder base through pro-active communication, including seat/suite visits, phone calls, emails, and other communication channels 
  • Responsible for the selling of upgrades, add-ons, and referrals
  • Respond and resolve all customer requests, concerns, and inquiries from members
  • Meet and exceed assigned service levels and standards 
  • Assist with special events for Season Ticket Holder such as networking/social events, meet & greets, etc. Includes handling set up, creative briefs, email blast request, form stack, mailing invitations, and tracking RSVP’s 
  • Work closely with Ticket Sales, Marketing, Community Relations, Venue Staff, Game Operations, Building Operations, PR, and Sponsorship to execute integrated programs
  • Assist in the creation of new benefits and service initiatives
  • Responsible for assisting with the coordination of the invoicing for payments and contracts for Season Ticket Holder renewals
  • Assist all Season Ticket Holders and general fans with mobile ticketing and the Chicago Red Stars app
  • Manage the Season Ticket Holder service desk on game days & assist with fan experiences 
  • Reports to the Vice President of Sales 
  • Other duties as assigned 
 
Qualifications and Requirements: 
  • 2 years ticket sales &/or service experience preferred 
  • Strong work ethic and a desire to build a career in professional sports 
  • Superior customer service mind-set possessing the character and experience to support our goal to “Be friendly and Be helpful”
  • Knowledge of SeatGeek Ticketing Software, Microsoft Word, Excel, and PowerPoint preferred 
  • Excellent Communication Skills and relationship builder 
  • Key client interactive skills, problem solver, creative, attention to detail 
  • Natural proactive approach and positive attitude, team orientated and self-motivated  


All employees must complete an online background check.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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