Guest Services Ambassador (GSA)
Seasonal | Part-Time | Hourly Pay
Position Summary:
The Guest Services Ambassador (GSA) is a frontline ambassador for Chicago Stars FC, responsible for delivering exceptional, welcoming, and memorable experiences for all fans, guests, and partners. GSAs play a critical role on matchdays and at select non-matchday events by providing outstanding customer service, supporting accessibility needs, and helping create a safe, inclusive, and enjoyable stadium environment.
(After applying you will receive a questionnairre for job specific placements - example: GSA, Premium GSA, Accessibility Ambassador, etc.,)
Key Responsibilities
Matchday:
- Welcome and assist fans at stadium entry points
- Provide clear directions, information, and support throughout the venue
- Assist guests with ADA and accessibility needs
- Monitor seating areas and concourses to ensure a positive guest experience
- Support Kids Club activities and fan engagement activations
- Serve as a knowledgeable and approachable resource for guests
- Assist with issue resolution and escalate concerns as needed
- Check-in and registration desk duties
- Support with other matchday responsibilities as needed
Non-Matchday:
- Represent Chicago Stars FC at off-site events, festivals, and community activations
- Engage with current and potential fans in a professional and enthusiastic manner
- Support additional club events as assigned and available
Qualifications & Skills
- Friendly, outgoing, and service-oriented mindset
- Strong communication and interpersonal skills
- Ability to remain calm, professional, and solution-focused in a fast-paced environment
- Passion for hospitality, fan experience, and sports
- Reliable, punctual, and team-oriented
Availability & Physical Requirements
- Availability to work nights, weekends, and matchdays is required
- Ability to stand, walk or be engaged for extended periods of time – accommodations available as needed
- Ability to work outdoors in varying weather conditions
Training & Support – must attend both
- One Virtual onboarding session
- One-day, in-person training
No prior experience required - all training provided
Compensation & Perks
- Competitive hourly pay
- Fun, energetic, and team-focused work environment
- Opportunities for staff tickets and merchandise discounts
- Behind-the-scenes access on matchdays
- Recognition & Incentive Program participation
- Opportunities for growth
Bring the energy. Serve with purpose. Help create unforgettable experiences at Chicago Stars FC.
We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Successful candidates will be asked to complete an online background check.
