Department: Ticketing
Reports To: Vice President, Ticketing and Business Strategy & Analytics
To be considered, please apply on our Job Board.
About Nashville SC & GEODIS Park:
Nashville is America’s “It City” and one of the fastest-growing soccer hubs in the country. From hosting the CONCACAF Gold Cup to FIFA World Cup Qualifiers and the FIFA Club World Cup, Music City has quickly become a destination for some of the sport’s most prominent events. Locally, Nashville SC is in its sixth season and continues to thrive both on and off the field, highlighted by the opening of GEODIS Park in May 2022—the largest soccer-specific stadium in Major League Soccer.
In 2025, Nashville SC made history by winning the Lamar Hunt U.S. Open Cup, further cementing its place as a rising force in American soccer.
Position Summary
The Senior Director, Membership Service is responsible for leading Nashville SC’s Membership Service team by providing strategic direction, goal setting and driving overall performance. This position is tasked with maximizing retention and growing revenue by fostering strong relationships and providing superior customer service to all Season Ticket Members, including Suites, Loges and Club members.
RESPONSIBILITIES
- Organize and manage the Annual Season Ticket Member auto-renewal campaign, with the goal of establishing one of the highest renewal rates in MLS.
- Develop and lead strategies for Premium Member renewals and contract extension campaigns.
- Lead, manage and grow a team of eight, comprised of a Manager of Membership Service and Membership Service Specialists.
- Design and implement membership experiences by leveraging assets, such as NSC matchdays, stadium events, away team trips and team partners, while establishing strong working relationships with stadium operations, marketing, finance, Levy Restaurants, and all relevant internal and external entities.
- Oversee the development and execution of the club’s Legacy Lineup Member Benefit Platform, as well as the Premium N Business Membership Program and all additional member benefits.
- Develop a measurable touchpoint program alongside Business Strategy & Analytics to ensure high-value interactions with Season Ticket Members through calls, meetings, gifting and events.
- Manage and track the service team budget, ensuring resources are utilized efficiently and strategically.
- Establish and track individual and team strategic goals, benchmarks and metrics to measure success.
- Create reporting tools within current systems and communications to senior leadership and across the organization.
- Develop training and onboarding programs to share best practices, encourage career development and a culture of learning and growth.
- Perform other duties as assigned.
QUALIFICATIONS
- Minimum of five (5) years of experience in a service capacity with professional and/or collegiate sports team
- Minimum of three (3) years of experience in a leadership role in ticket service with professional and/or collegiate sports team
- Strong management and leadership skills with the ability to provide detailed direction to staff, as well as holding them accountable for what is expected
- A proven track record at providing an in-depth training program that both provides initial onboarding as well as sustained career development
- Bachelor’s Degree preferred; equivalent combination of education, training, and relevant experience will be considered.
- Proficiency in basic software programs (Microsoft Word, Excel, PowerPoint, Outlook) ; Proficiency in Ticketmaster Archtics or similar ticketing software preferred.
- Highly organized, creative, enthusiastic, analytical and possess excellent interpersonal skills.
- Understand the impact of culture on the workplace and adapt to the culture within the organization and office, while creating a complementary culture within the ticketing group that fosters success, transparency and trust.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
