Job Title: Guest Experience
Department: Stadium Operations
Reports To: Stadium Operations Manager
Employment Type: Part-Time / Event-Based
Position Summary
The Stadium Event Staff serves as a frontline representative for Huntsville City FC, assisting guests and staff during events and ensuring a safe, positive, and professional stadium environment. This role includes ticketing, wayfinding, guest support, and facility management tasks.
Essential Duties and Responsibilities
- Act as a frontline representative assisting guests and staff at all entry points of the stadium.
- Secure gates and access points to ensure only ticketed/credentialed guests enter.
- Direct fans around the facility and communicate stadium policies.
- Respond to guest questions regarding wayfinding and mobile ticketing.
- Understand stadium layout, policies, and procedures.
- Address guest concerns respectfully and escalate issues as appropriate.
- Assist with stadium set-up, including checking assigned areas, elevators, and delivering equipment such as radios, tablets, and ISS devices.
- Supervisory roles available for qualified individuals.
Desired Qualifications
- Enjoy interacting with guests and coworkers in a warm, respectful manner.
- Proactive and team-oriented.
- Positive attitude and interest in maintaining strong guest and staff relationships.
Minimum Requirements
- Availability for 6-8 hours per shift, 15-20 events per year.
- Attend all required in-person and virtual training sessions.
- Ability to stand, walk, or walk up and down stairs throughout an event.
- Enjoy helping others and working within a team environment.
Working Conditions
- Event-based, variable schedule including nights, weekends, and holidays.
- Primarily outdoor stadium environment with extended periods of standing and walking.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
