Group Sales Executive - Sounders FC (Seattle · WA)

Sounders FC jobs
Sports Jobs in Seattle · WA
Ticket Sales and Services: Ticket Sales
TITLE: Group Sales Executive
DEPARTMENT: Ticket Sales & Service
FLSA STATUS: Salaried, Non-Exempt
 
POSITION SUMMARY
When you join Sounders FC you join a giant, inclusive, soccer-loving Family rooted in the best soccer city in America. Our club exists to create special moments, where we enrich lives and unify our fans and city through soccer. 
 
The Group Sales Executive is integral in helping to create those special moments.  The person in this role is a competitive, positive, self-driven individual who is motivated to exceed all assigned ticket sales goals and creating special moments the groups they bring into the stadium.  This position is responsible for generating revenue by identifying new business prospects and selling customized group experiences, as well as cross-selling a full menu of ticket products. The Group Sales Executive will handle the service, support, maintenance, and renewal of all assigned and prospected accounts, while also collaborating with the rest of the team to plan and execute various group events and programming. 
     
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following.  Other duties may be assigned. 
  • Achieve or exceed established sales objectives by executing daily sales calls, prospecting, and setting meetings with current and potential group ticket buyers.
  • Lead sales presentations and stadium tours for potential clients.
  • Develop and maintain relationships with current group ticket customers.
  • Develop new group experience ideas and programs to drive revenue, including planning and executing events and / or promotional nights for targeted groups on matchdays.
  • Represent, promote, and sell the club at various events, including all Sounders FC matches as well as miscellaneous community activations.
  • Responsible for servicing, up-selling, and cross-selling full menu ticket products.
  • Handle feedback from in-bound calls and provide exceptional customer service to resolve customer issues.
  • Maintain accurate records of all client interaction through the club’s customer database system.
 
EDUCATION & EXPERIENCE
  • 1+ years of successful sports sales experience, inclusive of prospective new business.  Group sales experience is strongly preferred.
  • Experience in event planning a plus.
  • Experience using Archtics and Salesforce CRM strongly preferred.
 
QUALIFICATIONS
  • A passion for soccer and a basic understanding of the game, MLS and Seattle Sounders FC is desirable.
  • Motivated, driven, hungry to sell.
  • Proactive, with ability to prospect new customers and create self-generated leads.
  • A positive, upbeat attitude.
  • Excellent, professional oral and written communication skills, including the ability to build relationships and effectively communicate with varying individuals and personality types.
  • Resilient, with the ability to professionally address criticism and feedback in the moment.
  • Excellent time-management skills and attention to detail.
  • Ability to work autonomously, yet simultaneously be a team player who thrives in a collaborative environment.
  • An innovative and creative thinker who is not constrained by conventional thinking or established approaches.
  • Understanding of basic accounting principles.
  • Bilingual (especially Spanish / English) or multi-lingual skills a plus     
 
WORK ENVRIONMENT
  • This position will primarily work from home for 2021, except for client visits and stadium tours, as well as mandatory participation in all Sounders FC events and matchdays in accordance with applicable COVID-19 health policies. 
  • Must be available to work evenings, weekends and holidays as needed, including all 16+ Sounders FC home matches.
  • Employee must be able to facilitate own local travel. 
  • Due to the nature of this role’s event and matchday work, employee must live within the greater Seattle area upon date of hire.
  • Responsibilities may require standing on feet for long periods of time, as well as some heavy lifting (25+ pounds).  
 
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The job description listed above is representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
EQUAL EMPLOYMENT OPPORTUNITY
Seattle Sounders FC strongly supports equal employment opportunity for all applicants regardless of race, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.
In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.

Job Questions:

  1. Are you legally authorized to work in the US?

  2. Do you have 1+ years of sports sales or service experience?

  3. Do you have experience prospecting new business? If yes, please provide examples.

  4. Do you have experience with a ticketing and / or CRM system(s)? If yes, which one(s)?

  5. What has been your experience with soccer or sport and why do you hope to work for a professional soccer organization?

  6. Sounders FC is looking for a well-rounded, diverse teammate. Tell us how your unique background or life experience will add value to the Sounders FC organization.

  7. What are your salary expectations?