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Event Ambassador with San Jose Earthquakes in San Jose · CA

San Jose Earthquakes jobs
Sports Jobs in San Jose · CA
Facility Operations/Event Staff: Usher/Ticket Taker
Position: Event Ambassador(Part Time/Event Days Only)

Summary: Each Event Ambassador will report directly to the Manager, Guest Experience.  They will serve as a friendly, primary point of contact for Stadium patrons and will provide each fan with a positive customer service experience and enjoyable environment. Starting at $16.50/hr. Opportunity for monetary bonuses.

Responsibilities include but are not limited to:  
  • Act as a primary contact on game day for fans within your assigned section; greet fans with a smile and positive attitude, check tickets and direct fans around facility, answer questions, ensure safety of staff and fans, keep areas clear and clean, handle complaints and collect feedback, provide assistance to fans with special needs and support other event day staff.
  • Communicating Stadium Policies to guests, monitoring seating, areas, elevators, and concourse, providing breaks to other part time staff, handling complaints and collecting feedback.
  • Goal as an Event Ambassador is to provide a safe, clean, comfortable and family friendly experience to all guests visiting Earthquakes Stadium.

Qualifications:
  • Must be at least 18 years of age
  • Excellent customer service skills
  • Excellent interpersonal and leadership skills with a diverse staff and fan base
  • Enthusiastic and friendly with a professional demeanor 
  • Must be mature and accustomed to working in a diverse environment
  • Tenacious work ethic
  • Strong verbal communication skills
  • Must have the ability to simultaneously handle multiple tasks and adapt to change
  • Required to work every Quakes home game – shift generally starts 2.5 hours prior to kick-off
  • Options to work additional stadium events as announced

Requirements:
  • This position regularly requires the employee to stand for long periods of time (up to 4 or more hours) and walk upstairs
  • Nature of position requires the ability to lift a minimum 20 pounds
  • Must have the ability to adjust to changing work hours and locations in the stadium and stadium parking lots as needed

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. 

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