The San Jose Earthquakes have a mission to establish our home as the epicenter of American soccer by uniting Northern California with big dreams, big hustle, and big impact. We are seeking a new Assistant, Front Office who is passionate about providing outstanding service, enjoys interacting with people, and wants to be part of an energetic team committed to making a difference in the sports community.

The Assistant, Front Office serves as one of the first points of contact for the San Jose Earthquakes and helps create a welcoming, professional, and organized office environment for fans, guests, clients, and employees. This role supports daily front desk operations, reception coverage, and general office support while helping ensure a positive experience for all visitors and staff.

This is a part-time, fully in-person position with scheduled weekday office coverage hours. Flexibility to support occasional events, match days, or adjusted schedules may be required. Because this role is part of a shared front office support team, strong communication, reliability, and consistency are essential.

The ideal candidate is friendly, dependable, organized, and comfortable multitasking in a fast-paced environment. This person should be proactive, adaptable, customer-service oriented, and able to work both independently and collaboratively. This role reports to the Vice President, Human Resources.

We are looking for people that want to hustle big.

·      Hustle: Having the desire to authentically connect people, willing to always show up for our fans, and having an innate pride in their work

·      Big: Devoted to quality in execution, not afraid to swing big, and owning the results.

A successful candidate in this role will embody the spirit of hustle and dedication. They will be welcoming, detail-oriented, adaptable, and dependable while demonstrating strong communication and customer service skills.

·      Detail-oriented

·      Customer Service

·      Reliability

·      Communication

·      Commitment

·      Multitasking

·      Motivation

·      Planning & Organization

·      Adaptability

·      Personable & Professional Presence

·      Greet and assist fans, business partners, vendors, clients, and visitors in a professional and welcoming manner

·      Answer inbound phone calls and direct inquiries to appropriate contacts within the organization

·      Relay messages clearly and accurately to staff members

·      Maintain a strong working knowledge of the organization to answer general Earthquakes-related questions

·      Support daily reception and front office coverage responsibilities

·      Maintain a clean, organized, and professional lobby and reception area

·      Manage shipping and receiving processes

·      Coordinate package delivery and pick-up for Bay FC

·      Address guest or visitor concerns and assist in finding solutions when appropriate

·      Work directly with Ticket Operations, Sales, and Account Service teams to assist clients and process ticket orders through Tixr, including troubleshooting basic ticketing and account issues

·      Assist with monitoring office and breakroom supplies and notify leadership when replenishment is needed

·      Serve as a point of contact for general office and breakroom equipment issues, including printers, postage, coffee machines, and related equipment

·      Support day-to-day office operations and provide general administrative assistance as needed

·      Maintain clear communication and notes between shifts to ensure seamless front office coverage and visitor support

·      Additional duties as assigned

·      Bachelor’s degree preferred

·      Exceptional communication and organizational skills

·      Strong customer service orientation and professionalism

·      Ability to multitask, prioritize, and thrive in a fast-paced and changing environment

·      Proficiency in Microsoft Office Suite and the ability to quickly learn new programs and processes

·      Creative problem-solving skills and proactive thinking

·      Team player with the ability to also work independently

·      Positive attitude, calm demeanor, and commitment to providing assistance

·      Reliable attendance and punctuality

·      Bilingual in Spanish is a plus

Salary: $23/hour 

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.