Sr. Venue Technology & Systems Engineer (Providence Park)

Portland Timbers - Senior

PORTLAND · OR

Technical/Engineering · Event Operations/Management · Facility/Venue Management

hours ago

The Portland Timbers (operators of Providence Park – home of the Portland Timbers and Thorns) are hiring a senior, hands-on engineer who thrives in live event environments—someone who can lead onsite IT operations on match days, concerts, and special events while keeping day-to-day systems secure, reliable, and well-documented.

This is a critical “run the building on event day” role. You’ll partner closely with our current stadium SME to learn the venue’s core systems and become the primary event-day IT lead, bringing operational redundancy and improving work/life balance across the team.

What You’ll Do

Event & Venue Operations

Serve as the event-day IT lead—coordinating incident response, triage, and escalation with internal teams and vendors
Provide onsite, hands-on support for IP-based venue systems such as:
- POS, access control, ticketing, IPTV/digital signage, broadcast/transmission, and related edge devices
Ensure venue readiness: pre-event checks, redundancy validation, failover procedures, and post-event reporting

Network & Systems Engineering

Implement, configure, test, and maintain LAN/WAN infrastructure (switching, routing, firewalls, network services)
Implement, configure, test, and maintain telephony/VoIP services
Maintain security and integrity of network environments; monitor performance/availability; perform root-cause analysis and corrective actions
Recommend hardware/software improvements based on observed patterns and data

Platform Ownership & Tooling

Manage and support IPTV infrastructure for events and daily operations
Assist with fiber and IP-based transmission infrastructure (troubleshooting and upgrades)
Contribute to wireless (Wi-Fi) design/operations and virtualized server environments (e.g., Hyper-V)

Operational Excellence

Provide on-call support as needed for critical issues
Produce clear documentation: runbooks, diagrams, and post-incident reports
Build strong relationships with venue staff, partners, and technology vendors

Help Desk & Team Support

Support ~150 employees with standard office technology (with escalation support from the VP of Technology)
Respond to tickets and assist with escalated issues; help drive root-cause resolution for recurring problems
Manage a full-time IT Operations Analyst

What You’ll Bring (Minimum Qualifications)

Bachelor’s degree in a technical field or equivalent practical experience
Ideally 7–10 years relevant experience
5+ years hands-on experience implementing/administering/supporting enterprise LAN/WAN, server, and Microsoft environments
5+ years hands-on network hardware/software experience in Microsoft/Windows Server environments, including:
- Cisco Catalyst switching (9200/9300/9500)
- FortiGate firewalls
- Network monitoring/management tools (Cisco and/or third-party)
Strong understanding of OSI model, Ethernet, TCP/IP; practical experience with DNS, DHCP, LDAP, HTTP, FTP, SSH, SMTP, and related services
Proven ability to lead onsite IT during live events, handle escalations, and communicate clearly under pressure
Excellent written/verbal communication and a strong customer service mindset
Ability to work a flexible schedule including evenings, weekends, and holidays aligned to event calendars

Nice to Have (Preferred Qualifications)

Venue technology experience (stadium/arena, concert hall, convention center, or similar public space)
High-density Wi-Fi operations experience
Hyper-V and virtualized server environment experience
Familiarity with IPTV/digital signage, broadcast contribution/transmission workflows, scoreboard/control room environments, or other A/V-over-IP systems
Project leadership experience (owning deliverables, coordinating vendors, driving timelines)

Work Schedule & Environment

Primary work location is onsite at Providence Park
Schedule varies based on event calendar; evening/weekend/holiday work will be required
Role involves moving between office, concourses, and technical spaces; comfort navigating venue areas and handling equipment is important
Team aims to balance schedules (late events are typically offset during the week when possible)
Hybrid policy may allow limited WFH, but this role is primarily in-person due to hands-on venue responsibilities

Equal Opportunity

We are an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Questions:

What work experience do you have that you feel is most relevant to this position? Please briefly explain.
Do you have experience supporting a 24/7 facility? If yes briefly describe.
In what ways might this job be a good fit for the next step in your career?
Our players, employees and fans come from all over the world and a wide variety of backgrounds. We are seeking candidates that can authentically connect with diverse audiences. If your background and/or culture gives you unique insight we'd love to hear about it.
This position often works nontraditional hours, are you available to work evenings, weekends, and holidays when necessary?
We strive to offer competitive compensation packages that include good benefits. However, we understand that base compensation is also very important for a role like this. The base salary range typically paid (based on minimum experience & qualifications) for this role would be $105 - 120k annually. After reading the job posting and considering your unique experience, what would your salary requirement be for a role like this?
Are you able to legally work in the US without sponsorship?
This position is located in Portland Oregon. We are open to candidates from outside the area, however we hope that you have a fondness for our city. If you have a motivation to be in Portland or connections to the region we'd love to hear about it.

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