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Guest Services Attendant

Portland Timbers
Portland, OR
Facility Operations/Event Staff: Event Guest Relations
Kick off your sports career with the Portland Timbers.

Selection will be made based on applicable skills, experience and area(s) of education. Be sure to clearly demonstrate your skills, experience and area(s) of interest in your application.
  
 Guest Attendants act as the primary providers of Five-Star service as they greet and direct guests as they enter and attend stadium events. Guest Attendants assist with bar code ticket entry, usher guests to their seats, watch exit doors, work parking lots, bike parking, hospitality areas, and generally assist guests with answers to their questions and directions. While working at an assigned position, Guest Attendants personally engage in conversation with guests, making them feel comfortable and welcome in a friendly atmosphere.  Guest Attendants are responsible for ensuring the safety of guests and that company procedures are being followed by guests to ensure a fan-friendly experience for all. Guest Attendants also play a limited role in monitoring the consumption of alcoholic beverages.

Responsibilities: 
·         Greet guests and scan guest tickets.
·         Act as screen to ensure contraband items, do not enter the building.
·         Distribute hand-outs at ingress, egress, and during the event as needed.
·         Aid guests in finding their seats in the arena bowl.
·         Direct guests to services such as concessions, merchandise, ATM’s, and restrooms.
·         Must be able to use proper judgment and make guest-friendly decisions with little supervision.
·         Constantly monitor guest seating area to ensure safety regulations are being kept and that guest
conduct is in compliance with acceptable norms.
·         Document all guest related incidents.
·         Perform crowd control functions during events as needed.
·         Act as a member of the emergency evacuation team.
·         Monitor emergency exits.
·         Act as an alcohol monitor during events
·         Assist special needs guest with entering and exiting the building, and perform wheelchair escorts.
·          Monitor parking lot and bike parking areas.
·         Must meet company-grooming and appearance standards.
·         Duties are performed outside under varying weather and temperature conditions.
·         Perform other duties as assigned.
·         Guest Attendants work soccer, football and special events as needed.
·          Equipment used will consist of:
o   Bar Code Scanner
o   Radio Equipment
 
Required Qualifications: 
·         Experience in customer service helpful.  Outgoing and friendly personality required.  Ability to work independently and remain flexible a must.
·         Must be able to read, write and speak conversational English.  Spanish is a plus.
·         Must meet company-grooming and appearance standards.
·         Must be able to complete incident reports clearly and concisely.
·         Ability to work flexible hours-nights, weekends, and holidays.
·         Must be 18 years of age or older.

Licensing: OLCC Alcohol Education class (OLCC card, optional).

About Us: The Portland Timbers enter their eighth season in Major League Soccer (MLS) in 2018. As the league’s 18th team that began competing in MLS in 2011, the Timbers play their home games at Providence Park, an approximately 21,000-seat stadium in downtown Portland. The Timbers, who won their first MLS Cup in 2015, have sold out every league home game since joining MLS, a streak of 125 games and counting as the club enters the 2018 MLS season.

Peregrine Sports LLC., is an equal opportunity employer of all protected classes, including veterans and individuals with disabilities



  
 


Job Questions:

  1. How did you hear about this job?

  2. Are you available to work on weekends, evenings and holidays?

  3. Are you comfortable being in large crowds or groups of people?

  4. Are you physically able to scan and read tickets?

  5. Are you able to walk up and down long aisles of cement stairs in all types of weather?

  6. Are you able to stand on concrete for long periods of time?

  7. Do you understand that not all positions are in view of the match—You may be assigned to positions at the gates, in hallways or outer concourses, in parking lots or outside the stadium?

  8. What is the earliest time of the day that you would be available to work?

  9. Do you understand that this is a part-time, seasonal position and that the number of hours are not guaranteed?

  10. Are you currently seeking full-time employment?

  11. Do you understand that you must be available for ALL of the Portland Timbers and Portland Thorns matches?

  12. We will supply you with a uniform shirt and jacket. Are you able to provide you own shoes, socks, pants/shorts that are in accordance with the department’s uniform standards?

  13. Are you available to attend Admin Night on March 13th for approximately 30-minutes?

  14. Do you understand that, if hired, you must attend Orientation on April 10th from 5p-9p?

  15. Do you understand that, if hired, you are required to attend one session of Classroom/On-the-Job Training on March 19th, March 20th or March 21st from 5:30pm – 8:00pm?

  16. Do you understand that you may be scheduled, in addition to the Portland Timbers and Portland Thorns matches, Portland State University football games, OSAA football as well as T2 and PDL soccer matches?