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Tourism Development (Manager/Account Executive)

Orlando City Soccer Club
Orlando, FL
Ticket Sales and Services: Ticket Sales
Department: Sales
Reports to: Sr Director, Sales

Background:Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast.  The Lions began league play in March 2015 and moved into their privately-financed downtown soccer venue in March 2017, becoming the first team in MLS history to open a stadium with five consecutive victories. With a season-ticket base in the 20,000 range, the 25,500-seated Orlando City Stadium experienced sellout crowds nearly its entire first year of inception. 
In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in National Women's Soccer League. The Pride began league play in April 2016 with a star-studded team of FIFA World Cup Champions. 
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Position Summary: Generate maximum revenue for Orlando City SC organization via full-menu product sales with a focus on the Orlando tourism market by actively developing industry relationships and promoting the OCSC (MLS) team and Orlando Pride (NWSL) team to the tourism community.

Game/Event Responsibilities:
  • Game night responsibilities: Yes
  • Approximate number of games worked per season: ALL HOME GAMES

Essential Duties and Responsibilities:
  • Sell single game premium inventory for both Orlando City and Orlando Pride matches.
  • Assist with the sale of general seating inventory for both Orlando City and Orlando Pride matches.
  • Focus on prospecting, appointment setting, executing sales presentations and closing sales.
  • Assist with selling any additional products that may be required of the Club.
  • Generate qualified premium seating prospects via research, outbound calls, face-to-face meetings, in-game entertaining, networking and social selling.
  • Represent Orlando City/Orlando Pride at various networking events and participate in other community events to drive new business.
  • Entertain and nurture relationships with clients and prospects.
  • Meet sales goals as provided by supervisor - the candidate will be accountable for certain levels of activity (calls and appointments) as well as closed sales goals.
  • Maintain up-to-date sales pipeline to monitor real time sales progress.
  • Understand and use various tools within the organization, such as CRM and Archtics to follow all office and company standard operating procedures.
  • Act as primary point of contact for premium clients regarding their Gameday experience – ensure customer satisfaction, resolve ticket issues and coordinate special access.
  • Fluent reading, writing, speaking Portuguese required.
  • Bachelor’s degree or equivalent professional experience required.
  • Minimum two years prior sales experience with proven sales results and ability to build strong relationships required.
  • Familiarity with Archtics ticketing database preferred.
  • Working knowledge of Orlando tourism market preferred.
  • Proficient in Microsoft Office, Outlook, Excel, Word, PowerPoint and other related computer skills required. 
  • Ability to meet tight deadlines and work well under pressure.
  • Strong organizational skills, time management skills and attention to detail required.
  • Strong verbal and written communication skills with an emphasis on business writing skills.
  • Ability to prioritize and manage multiple tasks/projects and support multiple high level executive positions.
  • Ability to work independently without supervision, be self-directed and demonstrate initiative.
  • Ability to work collaboratively with others whom you have no direct authority over.
  • Strong teamwork and team synergy skills required.
  • Excellent ability to establish rapport with others and ability to build strong interpersonal relationships.
  • Exhibit good judgment and decision-making skills.
  • Availability and willingness to work extended hours, including nights and weekends and be on-call as necessary.
  • Willingness to work a flexible schedule based on the changing priorities of the department.

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