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Member Services Representative with Orlando City SC in Orlando · FL

Orlando City SC jobs
Sports Jobs in Orlando · FL
Ticket Sales and Services: Client Relations/Customer Service
Job Title: Member Services Representative
Department: Sales
 Reports to: Member Services Manager / Director
FLSA Status: Salaried, Non-Exempt 
Position Summary: The Member Services Representative is responsible for providing excellent service and build relationships with Orlando City SC, Orlando Pride and Orlando City B season ticket members.

Essential Duties and Responsibilities:
  • Proactively communicate with assigned ticket members via telephone, email and/or in-person.
  • Proactively solicit account retention by securing renewal commitments.
  • Field and respond to all season ticket member inquiries, requests, feedback, etc.
  • Build relationships with assigned season ticket members at all points of contact.
  • Ensure customer data and profile requirements are accurately represented in the database.
  • Accurately and successfully convey all key messages to all season ticket members.
  • Educate season ticket members of all applicable Membership benefits, programs, and events.
  • Identify opportunities to add-value to Membership benefits, programs, and events.
  • Identify areas to improve on and off game day experience.
  • Report various individual and/or departmental efforts.
  • Plan, facilitate and execute exclusive season ticket member events throughout the calendar year.
  • Act as information liaison for all Orlando City SC, Orlando Pride and Orlando City B home games and stadium events.
  • Survey and analysis of various reporting (attendance, game day experience, etc.)
  • Other duties as assigned

Qualifications:        
  • Minimum of 1-2 years of sales or service experience in professional or collegiate sports (or related industry) is preferred.
  • Strong written and verbal communication skills required.
  • Computer skills required: experience with Microsoft Office (Word, Excel, PowerPoint) is preferred.
  • Able to work flexible hours including nights, weekends and holidays.
  • Ability to work well on a team and independently.
  • Knowledge of Salesforce and Archtics is preferred.
  • Experience in the Florida marketplace preferred but not necessary.
  • Fluent in Spanish or Portuguese a plus.

Salary:  TBD – commensurate with applicant’s qualifications.
About Orlando City SC
Orlando City SC joined Major League Soccer (MLS) as the league's 21st franchise in November 2013, becoming the first MLS team in the Southeast. The Lions began league play in March 2015, and in 2017, moved into its privately-owned downtown soccer stadium. In 2019, Orlando City SC will launch OCB in the newly-formed USL League One to bridge the gap between its successful youth development academy and the First Team.





 In November 2015, the Club announced its intention to bring professional women’s soccer to Central Florida and launched Orlando Pride in National Women's Soccer League. The Pride began league play in April 2016 with a star-studded team of FIFA World Cup Champions. For more information, visit orlandocitysc.com or orlando-pride.com.

OCSC also has a youth club, Orlando City Youth Soccer (OCYS) and a U-23 team that participates in the PDL. Lastly, the Orlando City Foundation is active in the community year-round, promoting health and wellness in children throughout the region, and raising funds for and volunteering time for various local organizations.

Please visit www.OrlandoCitySC.com for more information.




We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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