Ticket Systems Coordinator - Red Bull New York, Inc (Harrison · NJ)

Red Bull New York, Inc jobs
Sports Jobs in Harrison · NJ
Ticket Sales and Services: Client Relations/Customer Service

The New York Red Bulls are one of 27 teams in Major League Soccer (MLS). RBNY, one of the ten charter clubs of MLS, have competed in the league since its founding in 1996. The Red Bulls play home matches at Red Bull Arena (RBA) in Harrison, New Jersey. The three-time MLS Supporters' Shield Winners are owned by the Austrian beverage company Red Bull for which the team is named. The New York Red Bulls offer one of the nation's premier youth soccer development programs, from local soccer partnerships across New York and New Jersey to Regional Development Schools and the Red Bulls Academy teams.

Purpose of this Job
The Ticket Systems Coordinator supports the Ticket Systems Manager. You will work with the Sales and Fan Services Staff to provide a high level of client satisfaction with all ticketing systems, products and support. Together the manager and the assistant will evaluate the daily ticketing and plan needs and work on projects for long-term business goals.

Areas that play to your strengths
  • Help in event creation, packages and items in Ticketmaster Archtics.
  • Help in the creation and management of promo codes.
  • Help in the creation of account groups, web groups and lists to assist Account Manager functionality.
  • Help with account merges and cleanup of data.
  • Investigate and pursue options for implementing new sales initiatives and system wide efficiencies.
  • Create and pull reports.
  • Assist Box Office Manager in their bulk printing and shipping.
  • Assist on game days within our Ticket Ops department.
  • Help with RBII buildout of ticket packages and events.
  • Help with 3rd party events at RB Arena.

You will report to the Senior Manager, Ticket Operations & Analytics.

Please note this is a is a part-time position. 

Due to the cyclical nature of the entertainment industry, the employee may be required to work varying schedules to reflect the business needs of the company.

Your areas of expertise that matter most for this role:
You must have the following skills and be able to explain and demonstrate that you can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of abilities.
  • At least (1) year of ticketing experience needed.
  • Have excellent customer service and computer skills.
  • Experience and working knowledge of Ticketmaster Archtics.
  • Experience and working knowledge of Fortress preferred.
  • Be able to function in a fast-paced, high pressure environment.
  • Be able to communicate with all levels of the organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.