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Security Receptionist with FC Cincinnati in Cincinnati, OH

FC Cincinnati jobs
Sports Jobs in Cincinnati, OH
Administration/General Management: Office Manager
ABOUT FC CINCINNATI
FC Cincinnati is a professional soccer team that plays in Major League Soccer, having entered the league as its 24th team this season. The club’s ownership group is led by managing owners Carl H. Lindner III, Scott Farmer and George Joseph. MLS invited Cincinnati to the league as an expansion team in May 2019, giving the club one of the fastest run-ups to its first-division launch in league history. Originally founded in 2015 by Lindner III and current President Jeff Berding, FCC began play in the USL in 2016. The club won the 2018 USL Regular-Season Championship in record-setting fashion, and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. The team currently plays its home games at the historic Nippert Stadium on the campus of the University of Cincinnati, and has started construction on a $250 million, privately funded, 26,000+ seat soccer-specific stadium in the West End neighborhood of Cincinnati that is expected to open in early 2021.

Job Description
This role will act as the ‘face’ of our company and ensure fans, visitors and guests receive a heartwarming and professional welcome at our downtown office.  This role will provide general office security and manage the reception area. Coordinate all front desk activities, including answering calls, providing customer service and general office support with a variety of clerical activities and related tasks.  Additionally, this person will also walk the office space and floors periodically and may handle confidential information.  

 Primary Responsibilities
  • Serve as the ‘Face of FC Cincinnati’
  • Provide general office security, such as in watching for suspicious activity, issuing badges and access cards and maintaining security logs
  • Deliver positive, reliable and memorable service experiences to our guests
  • Greet and assist our guests as they arrive for appointments as well as assisting ‘walk-in’ guests 
  • Answer incoming calls, direct calls to appropriate team members as needed
  • Receive all mail and deliveries, sort and route to the appropriate recipient; prepare internal mail for routing to appropriate offices
  • Assists in the ordering, receiving, stocking and distribution of office supplies
  • Assists with other related clerical duties such as photocopying, faxing, filing and collating
  • Re-stock supplies, beverages and make sure office appearance is professional at all times
  • Seek to impress our guests with every interaction
  • Suggest and embrace process improvements
  • Professional and polished at all times in demeanor, appearance, telephone and interpersonal manner
  • Provide general and administrative support including assisting with projects as needed that may include providing a wide range of confidential administrative support duties
  • Manage conference room reservations and assist in coordination of meeting room calendar
  • Set up new hires in security system and manage visitor registration
  • Other duties as assigned

Education and Experience
  • A proven successful work experience as a Security Guard, Receptionist, Front Office Representative, Customer Service Representative or similar role
  • Hands-on experience with office equipment (e.g. printers, fax machines, phones)
  • Professional attitude and appearance
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational, multitasking and time-management skills to independently prioritize and coordinate many work assignments in the most efficient manner, under pressure of deadlines and with frequent interruption
  • A positive customer service attitude
  • Ability to cover reception area for extended periods of time
  • Assertive proactive thinker and problem solver
  • Ability to use discretion and maintain high levels of confidentiality
  • Ability to work effectively in a fast paced, team environment 
  • Excellent oral and written communication skills to effectively interpret instructions and interact with guests and co-workers
  • Consistent good judgement with demonstrated decision making and problem-solving skills
  • Detail-oriented with the ability to multi-task with minimal supervision
  • Excellent computer aptitude including working knowledge of MS Office Suite (Word, Excel, Outlook and PowerPoint
  • A security mindset a must, prior law enforcement experience preferred
  • Bi-lingual in English and Spanish a plus
  • High School diploma; additional certification is a plus

FCC is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws. FCC strictly prohibits and does not tolerate discrimination against employees, applicants, or any other covered persons on the basis of race, religion, color, national origin, gender, sex (including pregnancy), age, disability, sexual orientation, veteran status, or any other characteristic protected by federal, state, or local law.  

Job Questions:

  1. How did you hear about this job?

  2. Are you a West End neighborhood, Cincinnati, Ohio resident?