Account Executive, Season Ticket Services - Chicago Fire FC (Chicago · IL)

Chicago Fire FC jobs
Sports Jobs in Chicago · IL
Ticket Sales and Services: Client Retention/Customer Service
Chicago Fire FC is Chicago’s ambassador to the global sport of football. Founded in 1997, and competing in Major League Soccer, Chicago Fire won its first championship in its debut season and was foundational in the careers of several current MLS coaches and players, as well as International and UEFA Champions League coaches. 

Under new ownership, the Club returned to Soldier Field in 2020 as well as opened a new 50,000 square foot office in the heart of the city. With tremendous growth and expansion, the Club is laying the foundation for an audacious and ambitious vision that will transform the brand and the company in the coming years.

Chicago Fire FC is committed to fostering, cultivating, and preserving a culture of diversity, equity, accessibility, and inclusion. Our diversity initiatives start with the recruitment and selection process; therefore, we’d like to welcome all diverse candidates to apply to opportunities within our Club.
Chicago Fire FC is looking for a dedicated Ticket Services Account Executive to join our team!

Job Responsibilities:
  • Responsible for retention of season ticket holders in the defined portfolio of accounts
  • Seek additional revenue opportunities through outreach to current season ticket holders by add-on season ticket sales, seat upgrades, and referrals from a portfolio of season ticket holders
  • In addition to retention, maximize on a separate annual revenue goal through execution of new sales calls
  • The candidate will be accountable for consistently achieving or exceeding certain levels of “hustle metrics” (calls, talk time, referrals, appointments)
  • Build strong relationships with a defined portfolio of accounts (season ticket holders) through proactive communication, including seat/suite visits, phone calls, emails, dinners, events, and other communication channels.
  • Focus on an exceptional fan experience on match day and work closely with other departments to ensure consistent communication and one-on-one interactions with fans
  • Maintain up-to-date knowledge and effectively communicate all team happenings, events, member benefits, and stadium details that are relevant to the defined account portfolio
  • Ensure customer and account data and profile requirements are accurate and complete
  • Acquire knowledge and understanding of products we offer and learn to ask targeted questions to better understand the Fire fan base to offer the best benefits possible
  • Additional responsibilities as assigned by the Senior Manager of Season Ticket Services

  • Bachelor’s degree required
  • Sales background preferred
  • Bilingual preferred; at a minimum, the ability to understand and to make oneself understood to all Spanish speaking individuals
  • Excellent interpersonal, communication, customer service, organization, and detail-oriented skills
  • Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word, Salesforce CRM & Ticketmaster Archtics 
  • Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays

CFFC is committed to providing equal employment opportunity and maintaining a workplace for employees and applicants for employment that is free from discrimination. The Company does not discriminate in employment opportunities or practices on the basis of race, color, religion, sex (including pregnancy), national origin, ancestry, ethnicity, citizenship, age, veteran or military status, disability, sexual orientation, sexual orientation or expression, marital status or any other characteristic protected by law. This policy governs all aspects of employment, including hiring, promotion, compensation, discipline, termination, and access to benefits and training.  

If, because of a medical condition or disability, you need a reasonable accommodation for any part of the application process, please contact the Human Resources Department at to let us know the nature of your request and your contact information.