Role Overview
The Box Office Coordinator is a critical support role within the Ticket Sales department, responsible for executing the systems, reporting, and operational processes that enable ticket revenue and deliver a seamless fan experience.
This role owns the day-to-day management of ticketing infrastructure—including event builds, inventory, and reporting—while supporting the sales team with the tools, data, and execution required to drive performance.
The ideal candidate is highly detail-oriented, technically proficient, and thrives in a fast-paced environment where accuracy, responsiveness, and customer experience are essential.
Key Responsibilities
Ticketing Systems & Event Builds (Core Function)
- Own the setup, configuration, and maintenance of all ticketed events, including manifests, pricing, inventory, and seat mapping
- Build and manage all ticketing elements, including price codes, plans, promo links, and group sales inventory
- Administer and maintain the ticketing system, ensuring accuracy, functionality, and data integrity
- Troubleshoot system issues and resolve errors quickly to avoid disruption to sales or fan experience
- Support account setup, ticket fulfillment, transfers, and upgrades
Reporting & Data Management (Core Function)
- Own the creation and distribution of daily, weekly, and monthly ticket sales reports
- Maintain accurate tracking of sales performance, inventory, and revenue pacing
- Build and manage dashboards and reporting tools used by leadership and the sales team
- Support forecasting and performance analysis by providing accurate, timely data
- Ensure consistency and integrity of ticketing and CRM data
Financial Operations
- Support invoicing, payment processing, and reconciliation related to ticket sales
- Assist in tracking revenue against department goals and budgets
- Partner with Accounting and Business Operations to ensure financial accuracy and reporting discipline
Sales Support & Cross-Functional Execution
- Provide operational support to Ticket Sales team, ensuring systems and inventory align with sales strategies
- Collaborate with Marketing to execute campaigns, offers, and ticketing initiatives
- Ensure ticketing infrastructure supports promotions, audience targeting, and conversion efforts
- Identify and flag opportunities to improve ticket performance through pricing, packaging, or process improvements
Game Day & Box-Office Operations
- Lead box office operations on event days, ensuring efficient, accurate, and customer-focused execution
- Resolve ticketing issues in real time, including account discrepancies, access issues, and customer concerns
- Train and support part-time staff to execute box office responsibilities effectively
- Ensure all systems and processes are fully operational before, during, and after events
Customer Experience
- Serve as a key point of contact for ticket-related issues, ensuring fast and effective resolution
- Support clients, group leaders, and fans throughout the ticketing lifecycle
- Deliver a high-quality, service-driven experience that supports retention and repeat attendance
Qualifications
- Bachelor’s degree preferred
- 1–2+ years of experience in ticketing, operations, live events, or similar role
- Experience with ticketing systems (Tickets.com and FEVO preferred)
- Strong proficiency in Excel or data/reporting tools preferred
What We’re Looking For
- Highly detail-oriented with strong organizational skills
- Technically proficient with systems, data, and reporting tools
- Strong problem-solver with the ability to troubleshoot in real time
- Ability to manage multiple priorities in a fast-paced environment
- Strong communication skills across internal teams and customers
- Service-oriented with a focus on execution and results
- Willingness to work non-traditional hours, including nights, weekends, and events
Compensation Structure
This role includes:
- Competitive base salary based on experience
- Incentive compensation tied to additional individual and company performance goals.
- Benefits package
Equal Opportunity Statement
Carolina Core FC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
