KC Current
Coordinator, Guest Services
KC Current - Entry Level
Kansas City · MO
Guest Services · Event Operations/Management · Hospitality Management
2
1
hours ago
Join the Team.
At KC Current, everything we do is in service of our fans, partners, community, and players. Our employees are stewards of that responsibility, working together to elevate the game and deepen our connection to Kansas City and beyond. With a best-in-class training facility and one of the first stadiums built specifically for a women’s sports team, KC Current is writing the next chapter with world-class talent and ambition.
Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world’s eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.
Who are we hiring?
Our employees are a team of competitive, passionate, and driven people who are dedicated to this sport, this team, and this community. We aim high, embrace challenges, and take action to get it done. We believe great things happen when we are united. We are seeking individuals who want to march on this mission with us as the world’s eyes are watching. We are making history in Kansas City and desire like-minded, high energy, driven individuals to join us on our journey.
Who are we hiring?
The Coordinator, Guest Services serves as a culture builder, hospitality leader, and ambassador of the Kansas City Current. This role supports the delivery of exceptional guest experiences across matches, events, tours, and other fan engagement initiatives by fostering a fan-first culture, supporting event-day operations, and developing front-line staff.
This position is designed for an emerging hospitality and guest experience professional seeking to build expertise in event operations, leadership, and guest experience management. Successful candidates will demonstrate initiative, ownership, collaboration, and a commitment to continuous improvement while developing the skills necessary for future leadership opportunities within the organization.
What will you do?
Guest Services
- Champion a fan-first service culture that reflects the Kansas City Current brand and values across all current and future properties.
- Respond to in the moment guest inquiries, concerns, and service recovery situations with professionalism, empathy, and sound judgment, escalating issues as appropriate.
- Observing and documenting team performance and reporting information to Manager, Guest Services to improve performance, process and efficiency.
- Support in building department staffing models, cost estimates, and event operations plans for major events.
- Assist in collecting and documenting fan and staff event feedback, including comments, suggestions, and complaints. Collaborate with guest services team to adjust operations as needed and ensure appropriate follow-up with respective departments.
- Lead stadium lost and found program to develop an efficient and effective system for our guests.
- Support in the communication strategy for Guest Service Team Members, as well as the overall strategy for all part-time Team Members.
- Support the execution of guest experience initiatives including: tours, surprise and delight moments, service recovery efforts, sensory services, and other fan engagement programs.
- Collaborate with internal and external stakeholders to support the continued evolution of guest experience offerings across the organization.
- Maintain the guest services office as a functional workspace including inventory, ordering and restocking of supplies, organization of equipment in collaboration with the Manager, Guest Services.
- Lead and operate the Team Member Wardrobe Distribution Center including maintaining inventory, accountability for distribution, and reporting.
- Maintain Mothers and Sensory Rooms as premium guest amenity and hospitality spaces
- Collaborate in culture building initiatives through a best-in-class Team Member Rewards and Recognition Program.
- Support training initiatives that reinforce guest experience standards, organizational values, and operational procedures.
- Support Manager, Guest Services in scheduling responsibilities, ensuring all events are fully staffed.
- Perform other duties as assigned.
Event Operations
- Support the planning and execution of Guest Experience and Service operations for matches, private events, tours, and other organizational initiatives.
- Assist the Event Manager on Duty, Department leadership, and event staff as needed to support exceptional event experience. Partner effectively with other event day and venue partners as needed to prioritize guest experience.
- Serve as a visible and approachable presence throughout match day and other events, actively engaging guests and identifying opportunities to enhance the fan experience.
- Prepare and maintain the guest service operational infrastructure including: ticket scanning equipment, guest-facing signage, supplies, guest service materials, and operational resources.
- Conduct pre-event venue walk to ensure guest service operational needs are ready for successful event execution.
- Assist in maintaining accurate event-day documentation, communication tools, and operational resources.
- Provide day-to-day leadership, support, and coaching for event staff to ensure service standards are executed on event day as expected.
- Observe staff performance and provide feedback and recommendations to the Manager, Guest Experience.
- Assist with staff check in process, event-day communications, and operational preparation
- Support the coordination and execution of stadium tours, including: scheduling, invoicing, guest communication and tour delivery.
- Support ingress and egress operations, giveaway distributions, VIP movements, premium seating operations, and other guest-facing activations.
- In the event of an emergency, support effective execution of emergency response procedures and venue evacuations following direction from Event Leadership and Venue Management
- Foster a culture of accountability, teamwork, professionalism, and hospitality.
What do you need to succeed?
- Proficient in Microsoft Word, Excel, PowerPoint and Outlook.
- Bachelor's degree in Sports Management, Event Management, Hospitality, or related field preferred.
- Internship or 1-2 years of experience relating to guest service, hospitality, event management, entertainment or related industry preferred.
- Passion for delivering exceptional guest experiences.
- Highly organized with excellent project management skills and the ability to meet tight deadlines and work effectively in a high-pressure environment.
- Ability to lead, coach, motivate, direct, and provide feedback to event day department staff.
- Strong communication, interpersonal, relationship-building, and problem-solving skills.
- Experience in Canva, Abode Creative Suite, or similar creative systems preferred.
- Ability to work independently while contributing effectively to a team.
- Experience with ABI and or other scheduling software preferred.
Special requirements of the Job:
- Must be able to work a flexible schedule, inclusive of weekends, nights (event evenings & overnight operation shifts) and holidays.
- Must be able to stand, walk, and move around the venue for extended periods of time, often during events or facility setup and breakdown.
- Ability to lift and carry up to 50 pounds as needed for event setup, equipment management, or assisting with operational needs.
- Requires occasional bending, squatting, and reaching overhead to handle various tasks related to facility management, equipment, and event preparation.
- Must be capable of working in physically demanding environments, including navigating stairs, ramps, and elevated platforms during venue conversions.
- Ability to work outdoors continuously for extended periods of time in all weather conditions.
We value diversity and seek world-class employees of all backgrounds. The Kansas City Current values diversity and is looking for extraordinary employees of all backgrounds! We are an Equal Opportunity Employer and provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, sexual and reproductive health choices, national origin, citizenship, age, genetic information, disability, or veteran status. In addition to federal law mandates, we comply with all applicable state and local laws governing nondiscrimination in all locations and will consider requests for reasonable accommodation as required.
