Company Background
The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park. The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
Purpose of the Job
This role is responsible for managing and executing all aspects of parking logistics, security coordination, and credentialing operations to ensure the safe and efficient execution of events at Shell Energy Stadium. Serving as a key liaison between internal departments, city agencies, and external partners, this position plays a vital role in maintaining public safety, operational readiness, and an exceptional guest experience. The role supports matchday and event operations by overseeing staffing, training, access control, and logistical planning, aligning closely with the club’s commitment to professionalism, safety, and community engagement.
Duties and Responsibilities
- Oversee parking operations and logistics, including creating parking lists and coordinating with multiple stakeholders (Astros, LAM, TSU) for match and event days.
- Serve as the main point of contact for city agencies (HPD, HCSO, City of Houston, Metro) to coordinate street closures, law enforcement presence, and public transit updates for events.
- Act as the security liaison for MLS NextPro, handling referee coordination, league communications, and required surveys.
- Coordinate parking communications by relaying needs to the box office and distributing MD-1 parking emails to the appropriate parties.
- Lead daily operational support, including facility tours, officer onboarding, and managing day-to-day requests from the base.
- Liaise with fire marshals and schedule their presence for matches/events to ensure compliance with safety regulations.
- Schedules and communicates event staffing needs to external security partners (e.g., 5Star) and ensure proper coverage for all events.
- Coordinate and lead training sessions for security staff at the start of the season and as needed throughout the year.
- Manage parking communications, including sending needs to the box office and issuing MD-1 parking emails to relevant parties.
- Manage contracted PT security and parking staff for the stadium and Houston Sports Park.
- Order, maintain, and distribute security-related supplies such as wristbands, bag tags, and credentialing materials.
- Develop and distribute event-specific security and command schedules, including on-site personnel lists.
- Coordinate logistics with the collegiate athletic program directors on bus parking and gameday support.
- Manage credentialing processes by issuing full-season and day passes for staff, vendors, teams, and officials, and maintain credential boards across venues.
Qualification Requirements
- Bachelor’s Degree - Preferred
- 3 years of security or event operations experience, ideally in stadium environments supporting sports teams, concerts, or other large-scale live entertainment events – Required.
Knowledge, Skills, Abilities, and Other Attributes
- Must be highly organized, resourceful, quick learner and able to handle multiple projects simultaneously.
- Must have the ability to confidently use email and other basic computer applications.
- Exceptional guest and client service capabilities
- Enterprising and self-starter with the ability to work with minimal supervision.
- Ability to work well with different personalities in a fast-paced environment and constant deadlines.
- Exceptional guest and client service capabilities.
- Maintains Organizational Core Competencies.
Organizational Core Competencies
- Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
- Collaborative – Works collaboratively with others to achieve organizational outcomes.
- Progressive – Open minded, accepting, creative, and innovative in approach.
- Values Driven – Being ethical in decision making and operating with professional integrity.
- Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.
Additional Competencies for Leadership
- Strategic – Leads opportunity and is committed to continuous improvement aligned with the organizational vision and direction.
- Resilient – Demonstrates personal resilience within a demanding environment of high expectations.
- Enabling – Drives excellence through valuing and developing others.
- Business Acumen – Superior ability to understand and effectively navigate area of responsibility and various business scenarios.
- Good Judgment – Strong critical thinking skills and ability to exercise discretion and good judgement.
Other Information
Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
