RESPONSIBLE TO - Guest Experience Manager
SUPERVISES - NA
STATUS - Part-Time
COMPANY BACKGROUND
The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park. The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most inclusive sporting experience and diverse fan base in the city and state.
PURPOSE OF THE JOB
This part-time role is ideal for someone eager to take their first step into the sports or events industry. As a Guest Experience Assistant, you will work closely with the Guest Experience Manager to support ideas and initiatives that elevate the overall fan experience, while serving as a friendly and welcoming presence on matchdays. We are seeking an ambitious, approachable, and proactive individual who is passionate about creating memorable experiences. You will play a key role in ensuring every matchday at Shell Energy Stadium is engaging, enjoyable, and unforgettable for our guests.
DUTIES AND RESPONSIBILITIES
- Share creative, guest-focused ideas and feedback to support the Guest Experience Manager in improving the fan experience
- Assist with matchday fan engagement activities and initiatives
- Conduct fun, informative, and engaging stadium tours for individuals and groups
- Support the Guest Experience team with matchday staff recognition and rewards initiatives
- Be a visible, friendly presence throughout the stadium
- Answer questions about the stadium, seating, parking, and services
- Assist guests with accessibility needs and promote an inclusive environment
- Handle minor guest concerns and know when to escalate to a supervisor
- Assist with any other administrative duties, as required
- Represent Houston Dynamo FC with professionalism and pride at all times
QUALIFICATION REQUIREMENTS
- High School Diploma; Some College
- Assisting with assigned tasks under direct supervision
- 0-1 years of experience
- Reliable and flexible availability, especially evenings and weekends
- Proficiency with Microsoft Office (Word, Excel, PowerPoint) – preferred
- Bilingual English/Spanish – preferred.
KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES
- Strong interpersonal and communication skills
- A proactive mindset and a willingness to take initiative
- Ability to stay calm and professional in a fast-paced environment
- Interest in working in sports, events, or hospitality
- Maintains Organizational Core Competencies.
ORGANIZATIONAL CORE COMPETENCIES
- Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives.
- Collaborative – Works collaboratively with others to achieve organizational outcomes.
- Progressive – Open minded, accepting, creative, and innovative in approach.
- Values Driven – Being ethical in decision making and operating with professional integrity.
- Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity.
OTHER INFORMATION
Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
