COMPANY BACKGROUND

The Houston Dynamo Football Club (HDFC) is a multi-faceted organization dedicated to inspiring and supporting soccer participation and growth in Houston, TX and beyond. The Club’s brands include men's and women's professional teams - the Houston Dynamo (MLS) and Houston Dash (NWSL), a development academy, Houston Dynamo Dash Charities, as well as Shell Energy Stadium and Houston Sports Park.    

The Club has a rich history, including MLS Cup titles (2006, 2007) and in-season tournament championships for both the Dynamo (2018) (2023) and Dash (2020) and is focused on building toward the next championships, inspiring and uniting the city of Houston through the sport of soccer and community outreach, and creating the most 
inclusive sporting experience and diverse fan base in the city and state. 

PURPOSE OF THE JOB 

The Box Office Representative provides ticketing assistance to guests attending a variety of events at Shell Energy Stadium, including but not limited to Houston Dynamo and Houston Dash events.  The ideal candidate is organized, calm under pressure, and experienced in working in a fast-paced live event environment. 

DUTIES AND RESPONSIBILITIES 

Game Day Operations

• Deliver proactive guest assistance at designated venue entrances by answering questions, troubleshooting ticketing issues, and helping guests navigate the venue. 
• Must have the ability to handle cash and credit card transactions accurately and efficiently. 
• Troubleshoot mobile ticketing issues on Tixr including but not limited to ticket transfers, ticket purchases, and account access. 
• Assist with crowd flow, guest inquiries, and ticketing support during high volume entry periods. 
• Must be customer friendly, self-motivated, and enjoy working around people in a fast-paced environment.
• Other duties as assigned.

   
QUALIFICATION REQUIREMENTS 

• Prior experience in sport events or large-scale operations is preferred. 
• Familiarity with Tixr or similar ticketing systems. 
• Excellent communication and coordination skills
•   Flexible availability, including nights, weekends, and holidays
• Have reliable form of transportation and communication. 
• Physical and Work Requirements
  • Ability to stand and walk extended periods
  •  Ability to work outdoors in varied weather conditions
  • Ability to respond quickly to emergency situations

KNOWLEDGE, SKILLS, ABILITIES, AND OTHER ATTRIBUTES 

•  Strong interpersonal and communication skills
• A proactive mindset and a willingness to take initiative
•  Must be able to work independently to accomplish daily and event duties
•  Ability to stay calm and professional in a fast-paced environment
•  Interest in working in sports, events, or hospitality
•  Maintains Organizational Core Competencies. 

ORGANIZATIONAL CORE COMPETENCIES  

• Accountable – Holds themselves (and when appropriate others) accountable for achieving goals and objectives. 
• Collaborative – Works collaboratively with others to achieve organizational outcomes. 
• Progressive – Open minded, accepting, creative, and innovative in approach. 
• Values Driven – Being ethical in decision making and operating with professional integrity. 
• Agile – Achieves personal and organizational success within a changing, dynamic and complex environment. Ability to handle ambiguity 

OTHER INFORMATION  

Diverse candidates of all backgrounds are welcome, and the Club seeks individuals passionate about sport, inspiring the city and devoted to the organization's growth. While 
duties and responsibilities vary across positions, we are seeking individuals who are accountable, collaborative, progressive, agile and ethical/values driven.

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.