At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
FIFA World Cup 26 Skills Framework
ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.
DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.
INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.
INITIATIVE: Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.
INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.
LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.
VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.
Main Activities and Responsibilities These positions are an essential part of the Licensing & Retail structure for the FIFA World Cup 26™, responsible for delivering a seamless, safe, enjoyable, and accessible experience across all official FIFA offsite retail operations & stadium retail operation.
- Offsite Retail Manager
- Retail Venue Manager
The roles will be the key point of contact for all internal functions relating to licensing and the official retail operations including the Host City committees, Brand Protection and FIFA Commercial Affiliates (sponsors).
Offsite Retail Manager Key Details
The Offsite Retail Manager will be a key member of the team delivering the FIFA World Cup 26™ Retail project. In close collaboration with the central operations team based in the Headquarters for CAN, MEX & US headquarters, the Offsite Retail Manager will be responsible for overseeing all official FIFA retail operations in the Host City apart from the stadium (this may include the official FIFA Fan Festival, airports, shopping malls and city landmarks). They will manage the day-to-day relationship with the appointed retail partners and will be integral in delivering operational retail excellence for the FIFA World Cup 26™.
- Day to day management of the appointed official FWC26 retail partner including the development and execution of key operational timelines and deliverables
- Ensure regular communication of FWC26 tournament information to all relevant internal and external Licensing and Retail stakeholders
- Attend daily Venue Meetings during Tournament
- Ensure all FIFA Stores are operating smoothly at optimum capacity with adequate staff numbers, product replenishment and POS system
- Provide any necessary status, sales reporting and analytics as and when required
Retail Venue Manager Key Details
The Retail Venue Manager will be a key member of the team delivering the FIFA World Cup 26™ Onsite Retail project. In close collaboration with the central operations team based in the Headquarters for CAN, MEX & US headquarters, the Retail Venue Manager will be responsible for overseeing the Stadium Retail in the Host City operation. They will manage the day-to-day relationship with the appointed retail partner and will be integral in delivering operational retail excellence for the FIFA World Cup 26™.
- Day to day management of the appointed official FWC26 retail partner including the development and execution of key operational timelines and deliverables
- Ensure regular communication of FWC26 tournament information to all relevant internal and external Licensing and Retail stakeholders
- Attend daily Venue Meetings in stadium during Tournament
- Ensure FIFA Store match readiness at every Match Day for all nominated retail outlets at their venue
- Ensure all FIFA Stores are operating smoothly at optimum capacity with adequate staff numbers, product replenishment, POS system and management of queues
- Provide any necessary status, sales reporting and analytics as and when required
Location
This role supports operations across multiple FIFA World Cup 26™ Host Cities. Not all roles will be required in every Host City.
Current Host Cities include, but are not limited to:
United States:
Atlanta, Georgia · Boston, Massachusetts · Dallas, Texas · Houston, Texas · Kansas City, Missouri · Los Angeles, California · Miami, Florida · Philadelphia, Pennsylvania · San Francisco, California · Seattle, Washington
Mexico:
Guadalajara, Jalisco · Mexico City · Monterrey, Nuevo León
Canada:
Toronto, Ontario · Vancouver, British Columbia
Your Profile Education & Qualifications
Work Experience
- Minimum 5 years’ experience in retail, event retail operations, licensing, retail buying or account management
- A self‐starter with excellent commercial acumen
- A highly self‐motivated individual, good at negotiating, communication, problem-solving, and with strong interpersonal skills
- Ability to manage multiple projects with stakeholders across multiple time zones
- Highly organized with the ability to plan and deliver on tight deadlines, adapt to change and with a high attention to detail
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
Equal Opportunities FIFA26 is a proud equal opportunity employer that is committed to diversity, equity, and inclusion and prohibits discrimination of any kind on the basis race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.
