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At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.
Reporting organisationally to the Senior Manager of workforce , the Workforce Coordinator will be a key member of the FIFA26 Workforce team and will act as the first point of contact for Workforce-related queries from employees and external partners.
THE POSITION
The main responsibilities and oversights of the Workforce Coordinator for the FIFA World Cup 26™ include:
- Supporting Workforce team in managing the administrative life-cycle of employees within their assigned divisions
- Workforce Planning and Scheduling: Develop and maintain staffing schedules that meet departmental needs. Adjust schedules as necessary to handle changes in workload, projects, or staffing levels.
- Labor Forecasting: Analyze data to forecast labor needs and work with management to ensure the organization is appropriately staffed to meet its objectives.
- Training Coordination: Work with department heads and training personnel to schedule and coordinate training sessions for staff. This includes new hire orientation, ongoing training, and professional development opportunities.
- Compliance and Reporting: Ensure all scheduling and staffing practices comply with relevant laws, regulations, and company policies. Prepare and present reports on workforce metrics to senior management.
- Collaboration and Communication: Serve as a liaison between HR, management, and employees regarding scheduling and staffing issues. Address concerns and provide solutions to staffing challenges.
- Process Improvement: Continually assess and improve workforce planning and scheduling processes to increase efficiency and employee satisfaction.
Daily administration:
- Monitoring Attendance and Timekeeping: Checking employee attendance records, managing time-off requests, and ensuring accurate timekeeping for payroll purposes.
- Updating Schedules: Adjusting work schedules to accommodate absences, shift swaps, or unexpected demand increases. This may involve reallocating resources or calling in additional staff.
- Responding to Staff Inquiries: Acting as a first point of contact for employees' questions regarding their schedules, time off, or general HR policies.
- Data Entry and Record Keeping: Updating HR databases with new employee information, changes in employment status, and tracking staff training and certifications.
- Reporting: Generating daily reports on staffing levels, absenteeism, lateness, and other workforce metrics for review by management.
- Communication with Department Heads: Coordinating with department managers to understand daily operational needs, upcoming projects, and any specific staffing requirements.
- Managing Shift Changes and Coverage: Coordinating shift changes and ensuring any gaps in coverage are promptly addressed to maintain operational efficiency.
- Supporting Recruitment Processes: Assisting with the recruitment process by scheduling interviews, preparing interview materials, and sometimes participating in interviews to assess candidates' fit for specific roles or shifts.
- Ensuring Compliance: Keeping up to date with labor laws and regulations to ensure that scheduling practices comply with all legal requirements.
- Problem-Solving: Addressing and resolving any immediate issues that arise related to workforce management, such as conflicts in scheduling, unexpected absences, or resource shortages.
- Preparing for Meetings: Organizing and preparing materials for meetings related to workforce planning, HR policies, or departmental needs.
- Training Coordination: Assisting in coordinating training sessions for employees, including logistics, tracking attendance, and ensuring training materials are prepared
YOUR PROFILE
Education & Qualifications
- Degree in Human Resources or relevant field preferred.
Work Experience
- At least two years of experience in HR administration Proven work experience as an HR Administrator, HR Administrative Assistant or a relevant role Experience with HR software
Languages
- Fluent in English. Spanish and/or French proficiency is a plus
Technology
- Proficient in MS Office (Excel, Word, PowerPoint, Visio & Project) and planning software and online collaboration tools
- Knowledge of a personal data information system (SAP) preferred
About FWC2026
The FIFA World Cup 26™ will mark the first time that the tournament features 48 teams and will be hosted by three countries: Canada, Mexico, and the United States.
This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players in North America and all over the world. Now is your time to be a game changer and join the workforce that is planning and delivering this unique and unforgettable experience.
