At FIFA26, our vision is to unite the world through the greatest sporting event of all time. The FIFA World Cup 26™ will mark the first time that the tournament will feature 48 teams and be hosted by three countries: Canada, Mexico and the USA. This new format will redefine excellence, generating unique opportunities for greater participation and engagement among fans and players across North America and all over the world. Now is your time to become a game changer and join the workforce that will plan and deliver this extraordinary and unforgettable experience.

FIFA World Cup 26 Skills Framework

ACCOUNTABILITY: Demonstrate commitment to responsibilities and objectively analyze one’s behavior, while assuming consequences of one’s own actions and/or decisions and learning from one’s mistakes.

DECISION MAKING: Ability to identify and swiftly make decisions in critical situations, take initiative and calculated risks, explore alternative solutions, and respond promptly to unforeseen circumstances.

INCLUSIVITY: Achieve shared organizational objectives by sharing information with colleagues across all levels and divisions, tangibly influencing others, and maintaining a network of support contacts.

INITIATIVE:  Capacity to do things on one’s own initiative and to influence the course of events, assume responsibilities, and achieve objectives with a minimum of supervision and control.

INNOVATION: Capacity to break new ground, look for unconventional solutions, and produce fresh ideas.

LEADERSHIP: Ability to lead one’s contacts/colleagues/partners, encourage teamwork, and delegate authority/decision-making power, as needed, to produce the expected results and make efficient use of the team’s skills and talents.

VISION: Ability to perceive the organization's global environmental impact, anticipate decision consequences, grasp organizational missions, and formulate strategic plans.

Main Activities and Responsibilities

• Support the planning and delivery of daily airport operations, including arrivals, departures, terminal flow, and passenger movement.
• Coordinate with airlines, airport authorities, security, transport providers, and FIFA functional areas to ensure seamless client journeys.
• Oversee meet-and-greet operations and ensure a professional and welcoming service experience.
• Monitor operational performance, identify issues, and escalate or resolve them promptly.

• Monitor real-time airport transport operations, including dispatch, vehicle allocation, and schedule adherence.
• Track flight movements, vehicle activity, and service requests using transport management systems.
• Maintain active communication with airport teams, drivers, and transport providers to manage changes or disruptions.
• Provide timely situational updates to transport and airport leadership.

• Lead, train, and support teams of staff and volunteers to deliver high-quality airport services.
• Conduct daily and shift briefings to ensure alignment and operational readiness.
• Promote a collaborative, customer-focused environment capable of performing under pressure.

• Build strong relationships with airlines, airport authorities, ground handlers, and external partners.
• Support service planning for all FIFA constituent groups in accordance with DSLAs and operational governance structures.
• Coordinate multimodal transport connections (fleet, bus, public transport) to ensure efficient onward flow.

• Prepare daily reports, incident logs, and operational summaries.
• Participate in training sessions, simulations, rehearsals, and test events.
• Uphold safety, compliance, and FIFA operational standards at all times.

Your Profile

• Bachelor’s degree in Transportation Management, Logistics, Aviation Management, Operations Management, Business Administration, or a related field.Advanced knowledge of transport operations, airport procedures, and client service protocols; certification in operations or project management is an asset.
• Strong proficiency with transport management systems (TMS), flight-tracking platforms, and real-time monitoring tools.
• Excellent communication skills, with the ability to collaborate across multiple teams and stakeholders in high-pressure environments.
• Proven ability to analyze data, interpret operational metrics, and prepare accurate reports.
• High level of situational awareness, problem-solving ability, and decisive action—especially in time-sensitive scenarios.
• Ability to work shift rotations, extended hours, and tournament-time schedules.

• 3–5 years of experience in airport transport operations, transport control center operations, airport operations, event logistics, or similar large-scale, time-critical environments.
• Proven experience supporting international mega-events or major sporting events (e.g., FIFA World Cup, Olympic Games, regional championships) is strongly preferred.
• Demonstrated success working in fast-paced, multi-functional event organizations, managing complex logistics, real-time operations, and tight timelines.
• Experience supervising teams within an airport operations center, transport operations center (TROC/TOC), command center, or equivalent real-time monitoring environment.
• Strong understanding of airport transport operations, flight coordination, passenger flow, meet-and-greet operations, and event-specific service levels (DSLAs).
• Proven track record in vehicle dispatching, client movement coordination, or managing high-volume passenger operations.
• Hands-on experience preparing and maintaining operational reports, incident logs, and performance dashboards.
• Experienced in leading diverse teams and supporting training, briefings, and operational readiness exercises.
• Skilled in building and maintaining partnerships with airport authorities, security services, airlines, transport providers, and other key stakeholders.
• Proficient in administration, planning, and project management, applying structure and organization to complex operational workflows.
• Excellent stakeholder management, communication, and presentation abilities, with strong interpersonal and facilitation skills.
• Highly organized and detail-oriented, with the ability to manage multiple priorities while maintaining accuracy under pressure.
• Adaptive thinker able to balance client needs, operational realities, airport requirements, and FIFA service expectations.
• Comfortable working both independently and within collaborative, cross-functional tournament structures.
• Demonstrates flexibility, resilience, and professionalism in dynamic, changing, or high-pressure environments.

• Fluency in English is required; proficiency in Spanish and/or French is considered an asset.

• Proficient in MS Office (Excel, Word, PowerPoint, Visio, and Project), as well as planning software and online collaboration tools.

Equal Opportunities