Soccer90 – Retail Store Manager

Position reports to the Director of Retail,

DESCRIPTION

The Soccer90 Manager is a full-time soccer specialty retail leadership position. The ideal candidate will be a fan of soccer while having a solid grasp on working in a retail environment – selling, customer service, visual merchandising, and inventory management. The retail manager will enthusiastically lead a retail staff in maintaining a quality retail experience while also developing and implementing successful retail strategies that ensure all retail business objective are met.

Key Responsibilities

· Managing the daily retail operations and ensuring a well-managed, clean & organized, and visually appealing retail environment (including warehouse/storage locations) is maintained that elevates the overall shopping experience.

· Support the selling & fulfillment process of Soccer90.com.

· Execute in an efficient & timely manner the management and movement of physical inventory including product transfers, physical inventories, tagging merchandise, backstock organization and stock & filling the sales floor.

· Execute the in-store visual merchandising strategy and story-telling by utilizing fixtures, signage, lighting, mannequins and displays that emphasize new items, product categories and collections.

· Lead and supervise the retail team with timely training & coaching, clearly communicated directives, performance reviews & feedback.

· Maintain an exceptional shopping experience by developing an environment focused on a high level of customer service.

· Review and respond to in a timely manner to weekly financial reports - sell-through, cost of sales, gross margins, inventory turnover rate, and labor costs.

· Analyze retail & product trends, identify opportunities, and make informed purchasing, marketing & promotion, and visual merchandising recommendations to Director of Retail.

· Coordinate and ensure staffing requirements are met, including weekly staff schedules.

· Ensure a consistent store opening and closing process is executed efficiently – and that key-holder rights are managed.

· Carry-out and ensure all department directives, policies, and procedures are performed in the store.

· Oversee the daily & weekly POS closeout process – X-outs, deposits, and cash management.

· Address customer complaints and service expectations professionally and efficiently, maintaining a high level of customer satisfaction.

· Oversee cashiering and check-out processes using the store's Point-of-Sale systems.

· Manage various merchandising tasks, including receiving, tagging new merchandise, physical inventories, product transfers, and display setups.

· Stay well-informed about soccer-related trends, brands, products, and influential figures in the soccer retail landscape.

· Take on additional tasks and responsibilities as assigned.

Requirements

· 18 years or older

· Demonstrated passion for soccer and strong understanding of the sport's culture.

· Proven leadership skills with the ability to guide and motivate a retail team.

· Solid knowledge of retail fundamental – sell-through rates, inventory turnover, retail margins.

· Excellent communication skills to effectively interact with customers, team members, and management.

· Demonstrated retail experience and familiarity with point-of-sale systems.

· Proficiency in visual merchandising principles to create compelling displays.

· Detail-oriented mindset with solid organizational and problem-solving abilities.

· Flexibility to work during regular store hours and special events as needed.

· Knowledge of Lightspeed Retail-x (formerly Vend) & Shopify POS platforms, and Netsuite inventory management system a plus.

Qualifications

· 18 years or older

· Able to work weekends, nights, and holidays.

· 3+ years retail experience; experience in soccer specialty a strong plus.

· Personable, enthusiastic, motivated self-starter, and collaborative team player.

Physical Demands:

· Long periods of standing or sitting.

· Lifting and moving heavy boxes and displays.

· Normal hearing and sight are necessary.

My job requires that I lift:

Any lifting of 75 lbs. or more requires the use of an assistive device and/or physical assistance.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.