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Fan Engagement Specialist
Seasonal Part-Time Role | Consistent Availability Required | Opportunity to Return for Future Seasons
Job Description
Fan Engagement Specialists are the heartbeat of the gameday experience at FC Dallas, North Texas SC, Frisco Bowl, and Toyota Stadium events. As key members of our gameday team, you’ll bring energy, professionalism, and a fan-first attitude to every shift — from match day activations and promotional distribution to premium club access and beyond. This role is a meaningful commitment: we rely on our Fan Engagement team to show up consistently and be present when our fans need you most. If you’re passionate about sports, thrive in a fast-paced environment, and are ready to be a dependable part of something bigger, we’d love to have you on the team.
What You’ll Do
- Assist with match day activities as needed, including but not limited to partnership activations, gameday promotion distribution, and Season Ticket Holder benefit distribution
- Set up, take down, and transport various equipment and/or promotional items
- Aid in amplifying the overall fan engagement during home matches
- Facilitate activations at matches and events, while providing superb customer service and displaying excitement about the organization being represented
- Provide information and proactively assisting fans as needed
- Activate and fulfill elements as agreed to in partnership agreements
- Represent FC Dallas, Toyota Stadium, and other entities at home matches and other events in a professional manner always
- Perform other duties as assigned
You Are:
- Friendly, self-motivated, energetic, and a team player
- Responsible, reliable, communicative, and able to work under pressure in a fast-paced environment while maintaining excellent customer service
- Collaborate and possess excellent interpersonal, organizational, and communication skills, particularly verbal
- Capable of representing the club in an ethical and professional manner
- Committed to fulfilling your scheduled shifts — including evenings, weekends, and holidays — and responsive to scheduling communications in a timely manner
Qualifications
- Available to work a minimum of 30% of the shifts offered per season across FC Dallas, North Texas SC, and/or Dallas Renegades; broader availability across all three organizations is strongly preferred
- Must have reliable transportation to and from events, including home games
- Availability for evenings, weekends, and holidays is required — most matches take place on evenings and weekends. Must be able to respond to scheduling communications within 48 hours. Weekday availability is a plus
- Bilingual (English & Spanish) – preferred but not required
- Prior experience with gameday, events and promotions preferred
- Moving and lifting objects that exceed 50lbs
- Ability to lift and transport up to 25lbs
FC Dallas is an equal opportunity employer and, therefore, pledges to provide equal opportunities without regard to race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. This pledge applies to all employees and applicants for employment in connection with the material terms and conditions of employment, including without limitation: recruitment, hiring, promotions, transfers, demotions, treatment during employment, benefits, compensation, leave of absence, training, or terminations. Supervisors who control these actions are responsible for fair and equal application to all employees. It is FC Dalla's intention to comply with all federal and state equal opportunity laws and executive orders forbidding any type of discrimination against employees or applicants.
FC Dallas is committed to maintaining an atmosphere where all employees can perform their duties free from harassment and intimidation based on race, color, ancestry, religion, sexual orientation, gender identity or expression, age, national origin, disability, marital status, pregnancy, veteran status, or any other protected class. Employees are encouraged to accept their share of responsibility for successfully carrying out this pledge.
