Job Title: Manager/SR. Manager of Ticketing and Inside Sales

Department: Ticketing   

Reports to: VP of Ticket Sales and Premium Hospitality

Job Summary

The Manager/SR. Manager of Ticketing and Inside Sales will establish the foundation for FC Cincinnati’s Inside Sales program and oversee the organization’s new business development team. The primary responsibility will be to recruit, train, and develop a team of entry-level sales associates while maintaining a strong focus on revenue generation. In addition, this role will manage new business development efforts to maximize ticket sales growth across all products. This position will report directly to the VP of Ticket Sales and Premium Hospitality and will play a key role in driving new business while preparing future sales talent for the organization.

What You’ll Do:

• Build and oversee a world-class Inside Sales program, establishing standards, structure, and best practices.
• Recruit, preboard, and onboard incoming Inside Sales associates and New Business Development representatives.
• Push team members outside of their comfort zones to maximize professional growth and sales performance.
• Lead by example through consistent attitude, effort, and results.
• Conduct regularly scheduled training focused on B2B, Group, Premium, and Consumer ticket sales.
• Monitor daily, weekly, and monthly activity levels, pipelines, and revenue production for Inside Sales and New Business Development teams.
• Collaborate with ticket sales leadership to drive innovation, alignment, and excellence across the department.
• Enhance presentation and in-arena appointment skills of team members through ongoing coaching and supervision.
• Conduct weekly one-on-ones to support the personal and professional development of team members.
• Partner with Business Intelligence to analyze pipelines, conversion rates, and performance metrics.
• Assist in the development of sales strategies, campaigns, and contests designed to maximize ticket sales.
• Drive the Inside Sales and New Business Development teams to consistently meet or exceed their sales targets.
• Contribute to training and development initiatives across the entire FC Cincinnati ticket sales department.
• Represent FC Cincinnati at career fairs, networking events, and other recruiting opportunities to identify and hire top talent.
• Invest in the professional growth and personal well-being of team members.
• Work all FC Cincinnati home matches and other events as required.

What You’ll Need:

• Bachelor’s degree in business, management, sports, sales, or a related field.
• 5+ years of relevant sales experience; sports and entertainment industry experience preferred.
• Proven track record of success in Consumer ticket sales, B2B, and/or group sales.
• Demonstrated ability to mentor and develop entry-level sales representatives.

What You’ll Bring:

• Willingness to relocate to Cincinnati, Ohio, to fulfill the requirements of the position.
• Must be fully vaccinated for COVID-19 and provide verification prior to start date.
• Ability to work flexible hours, including evenings, weekends, and match days as required.

Why You’ll Love FCC:

• Generous paid time off and holiday time
• Option for one work from home day per week (by department and schedule)
• Medical, Dental, Vision, Life Insurance, 401k plan with company match
• Short-Term & Long-Term Disability Insurance
• Maternity & Paternity Leave and Family Building Benefit
• Employee Assistance Program and free subscription to the Calm App
• Discount off merchandise in the FCC team store
• Community volunteer opportunities
• Professional development and Frequent team building opportunities
• Employee recognition programs and referral programs
• Opportunity for complimentary staff tickets to home FC Cincinnati matches

Culture & Philosophy

In the FC Cincinnati Sales and Service department, everything we do is guided by three principles: attitude, effort, and results.

Attitude: How you show up every day. It’s the positivity, professionalism, and willingness to learn that sets the tone not just for you, but for the entire team.

Effort: The work you put in. It’s making the extra call, staying disciplined, and doing the little things that add up to big results. Effort is completely within your control.

 Results: This is a results-driven business. The numbers don’t lie, and our success is measured by how we perform together.

Attitude, effort, and results define how we work, grow, and succeed together. We’re looking for team members who bring positivity, dedication, and a results-driven mindset every day.

About FCC

Founded in 2015, FC Cincinnati is a Major League Soccer team based in Cincinnati, Ohio. After achieving significant growth and success in the United Soccer League, the team joined MLS in 2019. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. With a diverse ownership group with strong ties to Cincinnati, the club strives to unite the community both on and off the pitch through FCC Foundation, and its dedication to improving the lives of children through soccer and those in the West End Community . FC Cincinnati are committed to ongoing growth and recognizing the vital importance of company culture. The club’s DNA code, created by the staff for the staff, is actively implemented every day. FCC have been recognized locally and nationally as one of Sports Business Journal’s Best Places to Work in Sports 2023, named to the Honor List as one of “75 Great Sports Companies to Call Home.”; on the Business Courier’s Fast 55 as one of Greater Cincinnati’s fastest growing private companies; and named to The Enquirer’s Top Workplaces 2024.

Learn More!

TQL Stadium: learn more

Mercy Health Training Center: learn more

MLS NextPro:  learn more

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.