FC Cincinnati

FC Cincinnati

Coordinator of Technology Support

FC Cincinnati - Manager
Cincinnati · OH
Technical Services: Technical Support/Help Desk
Job Title: Coordinator of Technology Support
Department: Business Solutions and Analytics
Reports to: Vice President of Technology
Job Summary
We desire a forward-thinking technologist committed to providing world-class technology support across the club.  The coordinator of Technology Support will provide excellent technology customer service in a fast-paced environment for all staff.  By providing excellent service, they will ensure staff can be productive and meet business goals.  This includes supporting all aspects of the club’s technology equipment and infrastructure.  The successful candidate will have strong analytical and troubleshooting skills as well as the ability to foster positive relationships with staff and partners. 
What You’ll Do:
  • Serve as the primary point-of-contact for staff support requests and coordinate with the club’s third-party help desk for escalated support issues.
  • Support, troubleshoot, and resolve issues with the club’s desktop computers, servers, email and office applications, networking, phones, printers, cybersecurity, and others as needed.
  • Troubleshoot issues with Active Directory accounts, Microsoft 0365, and TCP/IP networking.
  • Provide technology support for events held at TQL stadium and Mercy Health Training Center. Event duties include supporting FCC staff, visiting team and league officials, broadcasters, press/media, ticketing system, point-of-sale systems, and other back-of-house IT needs.
  • Maintain a detailed inventory of all hardware, software, and club data.
  • Setup and configure new systems and install software and peripheral configuration accordingly.
  • Collaborates with the technology team to develop staff how-to’s, manuals, and training.
What You’ll Need:
  • Associates Degree or Bachelor Degree (preferred) in an IT field
  • Experience and proficiency supporting both Windows 10/11 and Mac OS.
  • 1-3 years’ experience in IT support. Preferred certifications: A+, MCDST, MTA or MCTS
  • The ability to communicate clearly and professionally with both technical and non-technical users to solve issues.
  • Ability to work outside traditional business hours as required including evenings, weekends, and occasional holidays.  This includes on-call availability.
  • Strong foundation and broad knowledge of technology systems and infrastructure.
 What You’ll Bring:
  • Ability to troubleshoot, diagnose, and quickly resolve IT issues.
  • A desire to work as a team in a fast-paced and dynamic environment.
  • Knowledge of good customer support practice and procedures.
  • Capable of working independently with resilience under pressure and both following and giving directions effectively.
  • Excellent time management skills and ability to multi-task, prioritize and pay close attention to details. 
  • Valid driver’s license and reliable transportation required to travel between multiple site locations as needed to provide support.
  • Ability to walk, crawl, and climb ladders.
  • Ability to lift up computer, servers, and other technology equipment up to 50 lbs.
Why You’ll Love FCC:
  • Generous paid time off and holiday time 
  • Option for one work from home day per week (by department and schedule)
  • Medical, Dental, Vision, Life Insurance, 401k plan with company match
  • Short-Term & Long-Term Disability Insurance
  • Maternity & Paternity Leave and Family Building Benefit
  • Employee Assistance Program and free subscription to the Calm App
  • Discount off merchandise in the FCC team store
  • Community volunteer opportunities
  • Professional development and Frequent team building opportunities
  • Employee recognition programs and referral programs
  • Opportunity for complimentary staff tickets to home FC Cincinnati matches

About FC Cincinnati
FC Cincinnati is a Major League Soccer team playing at TQL Stadium in Cincinnati, Ohio. The club’s diverse ownership group is led by controlling owner Carl H. Lindner III; as well as managing owners Meg Whitman and Dr. Griff Harsh; Scott Farmer; and George Joseph. Founded in 2015 by Lindner and President/Co-CEO Jeff Berding, FCC began play in the United Soccer League (USL) in 2016. The club won the 2018 USL Regular-Season Championship and earned postseason berths in all three of its USL seasons. In 2017, FC Cincinnati also advanced to the semifinals of the Lamar Hunt U.S. Open Cup, a run that included victories over two MLS squads. FC Cincinnati entered MLS as the 24th team in 2019 and opened the club’s 26,000-seat soccer-specific TQL Stadium in the West End neighborhood in 2021. FCC won the 2023 Supporters’ Shield – the annual award given to the team with the most points in the regular season – and clinched a spot in the 2023 MLS Playoffs for the second straight year. FC Cincinnati is one of Sports Business Journal’s “Best Places to Work in Sports 2023,” named to the Honor List as one of “75 Great Sports Companies to Call Home.”
About TQL Stadium
TQL Stadium, home of FC Cincinnati, is one of the most ambitious soccer-specific stadiums in not only North America, but the world. Critically-acclaimed firm Populous designed an innovative and forward-thinking stadium that is one of the largest soccer-specific facilities in Major League Soccer. TQL Stadium has been named Best Venue at the 2022 World Football Summit in Madrid and the 2022 Prix Versailles World Title in the Sports Category in Paris, France.

The stadium has five team locker rooms, including a comprehensive team suite for FC Cincinnati that features a dressing room, coach’s office, lounge, equipment storage and the Mercy Health Center of Excellence for the team’s medical and game day fitness needs. Within the 18 months of the stadium’s completion, TQL Stadium has featured both the U.S. Men’s and Women’s National Teams, including the USMNT’s FIFA World Cup Qualification match vs. Mexico, and a concert by legendary rock band, The Who.

The closest seats are within 15 feet of the pitch at the $250 million, privately funded stadium. The design includes 53 traditional suites and 4,500 premium seats throughout four premium club spaces. FC Cincinnati’s supporters’ section, The Bailey, has grown to be more than 3,100 strong and loom over opponents at a 34-degree angle at the stadium’s north end. A 360-degree canopy roof covers every seat in TQL Stadium, but still allows sufficient sun in to grow a natural grass field. 

About Mercy Health Training Center 
In 2019, the club opened the state-of-the-art Mercy Health Training Center (MHTC) in Milford, Ohio. Designed by MSA Sport, the $30 million, 24-acre facility includes three full-size, lighted soccer fields – including two stabilized natural grass surfaces and one synthetic turf surface – as well as a goalkeeper-specific training area. The MLS team is housed in a 30,000 sq. ft., multilevel building abutting the fields, including a separate, 4,000 sq. ft. wing of the building for the FC Cincinnati Academy. 

Additionally, there is a 3,000 sq. ft. maintenance facility on the property. In the design process, the MSA Sport design team benchmarked training grounds across the world, including the best in Europe, South America, and Asia. The goal of the design meets the original goal to develop one of the premier and most progressive team facilities in Major League Soccer and North America.

About FC Cincinnati 2
FC Cincinnati 2 began play in MLS NEXT Pro in 2022. FCC 2 is designed to serve as the bridge between the FCC first team and the Academy and is a professional pathway for players to grow and develop at FC Cincinnati. The club plays its matches at Scudamore Field at NKU Soccer Stadium, Mercy Health Training Center, and TQL Stadium.

About MLS NEXT Pro
Launched in March 2022 by Major League Soccer, MLS NEXT Pro is a professional men’s soccer league in the United States and Canada that completes the player pathway from MLS NEXT through to MLS first teams.  With 21 Clubs competing during the inaugural season – 20 MLS-affiliated and one independent club, Rochester New York FC – MLS NEXT Pro will grow the game through innovation and diversity by bringing professional soccer to new markets, creating career opportunities for professionals on and off the field, and providing communities with a strong sense of pride. Eight additional MLS-affiliated clubs will join MLS NEXT Pro in 2023, with more independent clubs joining in the years ahead. For more information about MLS NEXT Pro, visit mlsnextpro.com.

FC Cincinnati is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. What annual salary range are you looking for?

  2. How did you hear about this job? (Teamwork Online, LinkedIn, Job Fair, University Networking, Referral and who, etc.)

  3. Are you a current resident of the West End Neighborhood of Cincinnati, Ohio?

  4. Have you ever been employed by FC Cincinnati or West End Ventures? If so, what position?