As a Guest Experience Captain at Audi Field, you are more than an event-day leader – you help shape every guest’s experience. Through leadership, professionalism, and service, you ensure every event is safe, welcoming, and memorable. This position helps oversee assigned areas of the stadium, supports staff deployment, resolves guest and staff concerns, communicates with the Command Center, and ensures every event runs with professionalism, safety, and care. At Audi Field, every event is different. Every crowd is unique. Every shift is an opportunity to go “Beyond the Game” by creating moments that fans, guests, staff, and partners remember long after the event ends.

 

To deliver a safe, welcoming, and unforgettable guest experience while fostering a positive, respectful, and inclusive work environment.

The Guest Experience Team serves as the face of Audi Field. Every interaction contributes to the overall guest experience, making professionalism, teamwork, and exceptional service essential to every event. Our team supports all home matches and major events hosted at Audi Field, including:

In addition to sporting events, our team supports a wide variety of special events throughout the year, including: 

The Guest Experience Captain plays an important role in making sure each event is staffed, supported, and executed at a high level.

• Position: Guest Experience Captain
• Department: Guest Experience
• Schedule: Part-time, event-based
• Season: Late February through November, with additional year-round event opportunities
• Average Shift Length: Varies by event
• Availability: Evenings, weekends, holidays, and major event dates required
• Pay Rate: $26.00

This is a part-time, event-based leadership position. Candidates must have strong availability for full-stadium events, sporting events, concerts, and special events.

The Guest Experience Captain serves as an event-day leader within the Guest Experience Department, overseeing assigned areas of the stadium to ensure safe, efficient, and exceptional event operations. This role is responsible for leading Guest Experience staff and supervisors, coordinating event-day activities, monitoring guest flow, addressing operational and service-related issues, and maintaining clear communication with the Command Center and other stadium departments. Captains play a critical role in upholding Audi Field's standards for guest service, safety, and operational excellence throughout every event. 

Success in this role requires strong leadership, sound judgment, and the ability to remain composed in a fast-paced environment. The ideal candidate is a proactive problem solver who communicates effectively, makes confident decisions under pressure, and is committed to delivering outstanding experience for both guests and staff. 

At Audi Field, Guest Experience Captains set the standard for professionalism, leadership, and exceptional service. If you enjoy leading teams, solving problems, and creating memorable experiences in a fast-paced environment, we encourage you to apply and help us go “Beyond the Game”.  

D.C. United is committed to uplifting our community, staff, and club. We are seeking candidates to be a part of our journey in our quest for continued organizational growth and another MLS Cup. 

D.C. United will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform critical job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.  

D.C. United is an equal opportunity employer (EOE).  D.C. United reaffirms its commitment to the principles of equal opportunity and diversity. D.C. United is proud to be an equal opportunity workplace and is an affirmative action employer. D.C. United is committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, pregnancy, religion, creed, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, or any other protected status in accordance with the requirements of all federal, state, and local laws. Employment decisions can include hiring, termination, compensation, benefits, promotion, training selection, or other statuses or conditions of employment. All employment decisions are made on the basis of individual skills, knowledge, abilities, job performance, and other appropriate qualifications.