Orlando Valkyries – Account Executive, Group Ticket Sales & Partnerships
Location: Orlando, FL
Department: Ticket Sales & Service
Reports To: Director, Strategic Partnerships & Ticket Sales
Employment Type: Full-Time
Position Summary
The Account Executive, Group Ticket Sales & Partnerships is responsible for driving revenue through group ticket sales and cultivating strategic partnerships for the Orlando Valkyries. This role focuses on outbound sales activity, relationship-building, and delivering customized experiences for community organizations, businesses, schools, and other group clients. The Account Executive will work closely with the Director of Strategic Partnerships & Ticket Sales to meet and exceed individual and departmental goals while enhancing the team’s presence in the Orlando market.
Key Responsibilities
Group Sales & Prospecting
- Make a minimum of 100 outbound sales calls/touchpoints daily to sell group ticket packages and partnership opportunities.
- Identify and cultivate new group sales leads through cold calling, referrals, networking, and community outreach.
- Develop customized group experiences including theme nights, fundraisers, and hospitality packages.
- Conduct in-person and virtual meetings with group leaders and decision-makers to present ticketing options and close sales.
- Meet or exceed all individual sales goals and quotas as set by department leadership.
Partnership Development
- Build and maintain relationships with local businesses, schools, nonprofits, and community organizations.
- Collaborate with internal departments to fulfill partnership activations and deliver value to clients.
- Assist in identifying cross-promotional opportunities and community engagement initiatives.
Account Management & Customer Service
- Manage all personal accounts to ensure a high level of customer satisfaction and retention.
- Provide timely and professional responses to client inquiries and service needs.
- Maintain regular communication with group leaders to build long-term relationships and encourage repeat business.
- Assist clients with ticket exchanges, upgrades, and special requests.
CRM & Ticketing Systems
- Accurately update and maintain customer records in the team’s CRM and ticketing systems.
- Track all sales activity, customer interactions, and follow-ups within the CRM.
- Utilize CRM data to identify sales opportunities and improve outreach strategies.
Reporting & Performance Tracking
- Submit weekly and monthly sales reports to update team executives on progress toward goals.
- Monitor personal performance metrics and adjust strategies to improve results.
Gameday & Event Responsibilities
- Assist with all game day responsibilities of the sales department, including client hosting, ticket resolution, and activation support.
- Coordinate group experiences and hospitality areas on gamedays.
- Represent the team at community events, networking functions, and promotional appearances throughout the year.
Team Culture & Leadership
- Set the tone in the office with high activity, enthusiasm, and a positive attitude.
- Lead by example in professionalism, work ethic, and commitment to team goals.
- Support company initiatives and collaborate with colleagues across departments.
Additional Duties
- Perform other responsibilities as assigned by the Director of Ticket Sales & Service, VP of Business Operations, Team President, and/or Team Owner(s).
Qualifications
- Bachelor’s degree in Sports Management, Business, Marketing, or related field preferred.
- 1–3 years of experience in group ticket sales, partnerships, or customer service, preferably in sports or entertainment.
- Strong communication, presentation, and interpersonal skills.
- Self-motivated with a competitive drive and a team-first mentality.
- Proficiency in CRM and ticketing platforms (e.g., Salesforce, Ticketmaster, Paciolan).
- Ability to work flexible hours including evenings, weekends, and holidays as required by the game and event schedule.
- Passion for volleyball, fan engagement, and building community through sport.
