Position Overview
We’re hiring a Manager, Ticket Operations to build and run Dallas Pro Volleyball’s ticketing function end-to-end—owning seat maps and manifests, pricing, inventory, policies, and service. You’ll partner with our primary ticketing provider, revenue team, marketing, and venue ops to deliver a simple, mobile-first buying and entry experience. This is a once-in-a-career opportunity to build a sports franchise from the ground up, creating authentic connections with the Dallas community while establishing our team as a premier destination for world-class women's professional volleyball.
Key Responsibilities
- Systems & Setup: Lead implementation with our ticketing provider; configure seat maps, price codes, holds/kills, bundles, and access rules.
- Pricing & Inventory: Build pricing ladders, manage dynamic pricing, and allocate inventory across season, partials, groups, and single-game.
- On-Sale Management: Own timelines, presales, offers, and promo codes; QA the path to purchase across web/mobile.
- Policies & Compliance: Establish comps/discount policies, terms & conditions, refund/exchange rules; ensure PCI and data-privacy compliance.
- Reporting & Forecasting: Stand up dashboards for sales pace, conversion, scan rates, attendance, revenue, and yield; deliver weekly and post-event recaps.
- Service & Account Management: Oversee box office and remote support; resolve escalations; maintain SLAs; partner on renewals and group servicing.
- Access Control: Manage mobile ticketing, ticket transfer, scanners, and ingress plans with venue security/ops; optimize gate staffing and wayfinding.
- Promotions & CRM: Coordinate offer setup and tracking with Marketing; integrate data with CRM; build lists and segments for campaigns.
- Third-Party Distribution: Manage marketplaces, affiliates, and consignment; protect brand and pricing integrity.
- Gameday: Lead will-call, credential pickups (ticketed), issue resolution, and real-time reporting from doors open to final whistle.
- People & Vendors: Schedule part-time box office staff; manage ticketing vendor relationship and SOWs.
Required Qualifications
- 4–7+ years in ticket operations/box office for sports, live events, or venues.
- Expert proficiency with a major ticketing platform (e.g., Ticketmaster/AXS/SeatGeek/etc.) and access control.
- Strong command of pricing strategy, manifests, discounts, and inventory management.
- Analytical mindset; build clean dashboards (Excel/Sheets; bonus for Tableau/Looker).
- Customer-first problem solver; cool under pressure on high-traffic onsales and gamedays.
- Familiarity with CRM (HubSpot/Salesforce), payment gateways, and mobile ticketing best practices.
- Willing to work nights/weekends/holidays as events demand.
What We Offer
- Competitive salary range with performance bonuses
- Comprehensive benefits package
- Flexible work environment with emphasis on results and creativity
- Season tickets and access for networking and entertainment purposes
- Opportunity to make lasting impact in women's professional sports
Team & Reporting Structure
This position reports to the VP of Ticket Sales and collaborates closely with Corporate Partnerships, Operations, and Player Personnel departments. The role includes budget management responsibility and potential for team growth as franchise develops.
Location & Expectations
Position based in Dallas, Texas with regular travel throughout the DFW metroplex for events, media appearances, and community engagement. Some national travel for league meetings and industry conferences. Evening and weekend work required during season for games and events.
Ready to build something extraordinary in women's professional sports?
This is your chance to create a marketing legacy while advancing women's athletics in one of America's most dynamic sports markets. We're looking for a marketing leader who combines strategic thinking with creative execution and genuine passion for our mission of elevating women's professional volleyball.
Join us in making history as we bring world-class women's volleyball to Dallas and create a franchise that the entire community can rally behind.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
