Position: Ticket Operations Coordinator
Position Location: Los Angeles, CA (HQ) - Remote candidates considered
Start Date: 4/1/2026
About: The Premier Lacrosse League (PLL) is a professional lacrosse league in North America, composed of 8 teams rostered with the best players in the world. Co-founded by lacrosse superstar Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the Premier Lacrosse League is backed by an investment group composed of Joe Tsai Sports, The Raine Group, Creative Artists Agency (CAA), and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague) and YouTube (
YouTube.com/PLL).
Company Values:
- Stay Grounded
- Think Critically
- Be Helpful
- Encourage Creativity
- Persevere Through the Noise
- Operate Like an Owner
Position Overview:
The Ticket Operations Coordinator provides essential support to the Ticketing department across event configuration, game-day operations, and reporting. This position is responsible for the setup and maintenance of ticketed events, service charges, promotions, and inventory within the ticketing system for all PLL events throughout the touring season.
Working closely with the Ticketing Operations Manager and cross-functional partners in Marketing, Partnerships, and Fan Experience, the Coordinator ensures operational excellence on event days and provides the data and reporting that support pricing and revenue decisions. This is an ideal role for someone looking to grow their career in sports ticketing within a fast-paced, startup-minded league.
Duties & Responsibilities
Event Operations
- Build new events, price codes, promo codes, offers, and packages in the ticketing system (Ticketmaster/Paciolan) as directed.
- Manage real-time inventory adjustments, holds, kills, and releases during on-sales and event days.
- Serve as primary on-site ticketing contact, resolving all ticket issues including reprints, scan discrepancies, and access control troubleshooting.
- Monitor access control systems to ensure proper scanning and gate operations at all PLL events.
- Track and reconcile attendance for all events, including pre-sales, walk-ups, promotions, and complimentary tickets.
Reporting & Analytics Support
- Generate post-event recaps and attendance reports for Finance, Marketing, and league leadership.
- Pull and organize data from the ticketing system to support pricing analysis and revenue reporting.
- Assist in maintaining dashboards and reporting tools used by the Ticketing department.
- Use Excel and other tools to create ad-hoc reports as needed.
Cross-Functional Coordination
- Coordinate with Marketing and Partnerships to set up ticket discounts, promotions, group offers, and partner allocations.
- Act as a liaison between the league and ticketing providers (Ticketmaster, Paciolan) on system configuration, upgrades, and troubleshooting.
- Support system upgrades, testing of new software features, and routine maintenance.
- Assist in training venue staff and seasonal box office personnel on ticketing systems and event-day procedures.
Other duties as assigned by the Ticket Operations Manager.
Qualifications:
- Strong organizational skills, attention to detail, and ability to manage multiple priorities in a fast-paced environment.
- Excellent interpersonal and communication skills for collaboration with internal teams, venues, and external partners.
- Adaptability — Ability to multitask while organizing, preparing, and executing responsibilities across a touring schedule.
- Problem Solving — Resolve ticketing issues quickly and creatively under event-day pressure.
- Detail Orientation — Highly organized with a commitment to accuracy in event setup, reporting, and reconciliation.
Requirements:
- Bachelor’s degree preferred; equivalent work experience considered.
- 1–3 years of ticket operations or box office experience; professional sports or live events preferred.
- Experience with Ticketmaster platforms (Host, Archtics, Account Manager) and/or Paciolan.
- Proficient in Microsoft Office with a concentration in Excel; comfort with reporting tools is a plus.
- Willingness to travel to all PLL event weekends and work non-traditional hours including nights, weekends, and holidays.
Compensation:
- $40,000 – $60,000 base salary
- Based on the candidate’s experience, seniority, and location
- The total compensation package includes Annual Bonus, Health, Life, Dental, and Vision Insurance, 401(k) plan, Equity Sharing, Mental Health Stipend, Unlimited PTO, and Paid Parental Leave
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
