Position: Merchandise Onsite & Customer Service Associate
Position Location: NYC or LA preferred but remote will be considered
Start Date: 5/1/2026
About: The Premier Lacrosse League (PLL) is a professional lacrosse league in North America, composed of 8 teams rostered with the best players in the world. Co-founded by lacrosse superstar Paul Rabil and his brother, serial entrepreneur and investor, Mike Rabil, the Premier Lacrosse League is backed by an investment group composed of Joe Tsai Sports, The Raine Group, Creative Artists Agency (CAA), and other top investors in sports and media. The PLL is distributed through an exclusive media rights agreement with ABC, ESPN, ESPN2, and ESPN+. For more information, visit www.premierlacrosseleague.com and follow on social media: Instagram (@PLL), Twitter (@PremierLacrosse), Facebook (@PremierLacrosseLeague) and YouTube (
YouTube.com/PLL).
Company Values:
- Stay Grounded
- Think Critically
- Be Helpful
- Encourage Creativity
- Persevere Through the Noise
- Operate Like an Owner
Position Overview:
The Merchandise Onsite & Customer Experience Associate plays a critical role in delivering a seamless fan and customer experience both onsite at events and with our online merchandise operations. This position bridges live event retail operations with ecommerce customer support, ensuring consistency across all fan touchpoints.
This individual will represent the PLL and WLL brands in person during the 2026 PLL/ WLL event season, which begins in May and wraps up in September, while also supporting day-to-day ecommerce operations including customer service, order management, and online product updates.
The ideal candidate is detail-oriented, customer-first, adaptable, and thrives in both fast-paced live environments and structured digital workflows.
General Qualifications:
- Strong communication and problem-solving skills
- High attention to detail and organization
- Ability to multitask across physical and digital environments
- Team-oriented mindset with a willingness to roll up your sleeves
- Positive attitude and strong work ethic
- Passion for lacrosse and the PLL/WLL
Technical Qualifications:
- Customer service experience (especially in ecommerce or retail)
- Familiarity with Gorgias (or similar CX platforms)
- Working knowledge of Shopify (product creation, refunds, inventory management)
- Bonus: experience with ShipHero or other warehouse management systems
Requirements:
Onsite (Event-Based)
- Attend 16 PLL/WLL event weekends around the US.
- Greet and assist fans in a friendly, professional, and high-energy manner
- Provide product knowledge across apparel, headwear, and event-specific merchandise
- Accurately process transactions using POS systems
- Must be able to perform the essential functions of the role, with or without reasonable accommodation, including:
- Standing/walking for extended periods
- Lifting and moving merchandise (up to ~50 lbs)
- Working outdoors in varying conditions
- Set up and break down merchandise locations (tents, kiosks, trailers)
- Stock, organize, and maintain visually compelling merchandise displays
- Monitor and report onsite inventory levels and sell-through insights
- Deliver a premium, on-brand fan experience at all times
Remote / Ecommerce (Non-Event Days)
- Manage customer support inquiries via Gorgias (email, chat, social channels)
- Process refunds, exchanges, and order issues through Shopify
- Assist with basic product setup: product creation, variant updates, PDP edits
- Support inventory workflows including transfers and stock updates
- Collaborate with the ecommerce and merchandising team on site updates and launches
- Identify recurring customer issues and provide feedback to improve CX and operations
Time Commitment:
- Must be able to attend all 16 PLL/WLL events during the season
- Required to arrive 2 days prior to each event and depart the day after
- Remote ecommerce support responsibilities assigned between events
- Support during holiday working hours (Black Friday week etc.)
Compensation:
- $65,000 - $70,304 annually; depending on experience and location
- The total compensation package includes Annual Bonus, Health, Life, Dental, and Vision Insurance, 401(k) plan, Equity Sharing, Mental Health Stipend, Unlimited PTO, and Paid Parental Leave
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
