POSITION SUMMARY/OBJECTIVE:
The IT Systems Manager is responsible for the day to day operations of the computing infrastructure at PBR Fort Worth and remote user locations. Makes recommendations for products and services enhancements, manages network security, maintains systems and troubleshoots a variety of issues. Relies on knowledge and professional discretion to achieve goals. Problem diagnosis and repair of desktop, portable computers, networking, and server equipment will also be required. Additional responsibilities include management of helpdesk duties, system inventory integrity, and key projects. Some night, weekend, and travel work will be required.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Installs, maintains, modifies, and makes repairs to computer hardware, software, and backup systems.
- Installs and maintains all networking/networked equipment, including but not limited to Printers, Firewalls, Routers, Wireless Devices, etc.
- Installing, configuring and supporting network equipment including routers, proxy servers, switches, WAN accelerators, DNS and DHCP
- Configures firewalls, routing and switching to maximize network efficiency and security
- Maximizes network performance through ongoing monitoring and troubleshooting
- Arranges scheduled upgrades
- Investigates faults in the network
- Updates network equipment to the latest firmware releases
- Reports network status to key stakeholders
- Loads specified software packages pertinent to business operations.
- Installs or assists service personnel in installation of hardware and peripheral components, such as monitors, keyboards, printers, and disk drives, following design or installation best practices.
- Leads the management of corporate help desk activities and resolves escalated issues, if necessary
- Maintains computing asset inventory and associated technical vendor relations.
- Assist in management of PBR phone systems, including desktop, mobile, and conference phones.
- Maintains computing asset inventory and associated technical vendor relations
- Provides technical assistance and training to system users.
- Ensures all systems are kept up to date with software, firmware, and security patches.
- Recommends and performs remediation actions to correct problems based on knowledge of system operation.
- Manages Move/Add/Change requests for users in the office, network, and in the phone system.
- Manages the ordering of all hardware, software, phone system, and cell phone equipment.
- Creation and maintenance of documentation for process, procedure, network infrastructure, project planning, and user education.
- Other duties as assigned.
KNOWLEDGE, SKILLS, & ABILITIES:
- Must be proficient in Microsoft Windows and AppleOS products including Windows 10+, Windows Server, and Office.
- Experience with network setup and troubleshooting.
- Experience with virtualization technology
- Extensive working knowledge of computers and peripheral
- Extensive experience building, maintaining, and operating networking equipment in a business environment
- Ability to evaluate and interpret end user information requirements and to develop appropriate systems and/or solutions
- Develop, implement, install, test, and troubleshoot complex applications software
- The ability to record, track, correspond, and document resolution of user problems
- Problem solving techniques/experience
- Excellent personal skills are required
- Excellent organizational skills are required
- Ability to manage vendor relationships
- Ability to speak in a public environment and with senior executive staff
EDUCATION AND FORMAL TRAINING:
- Bachelor’s degree in Information Systems, Computer Science, Computer Engineering, or equivalent technical training, experience, or certifications required
YEARS OF EXPERIENCE:
- 2 or more years of related IT work experience
WORKING CONDITIONS:
- Normal office hours are Monday-Friday, 8:00 a.m. – 5:00 pm
- ·Some weekends, overtime, and travel are necessary
OTHER POSITION CONSIDERATIONS:
2 OPEN ROLES -
- One located in Fort Worth, TX - must be willing to relocate to Fort Worth or near vicinity
- One located in Pueblo, CO - must be willing to relocate to Pueblo or near vicinity
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
