Customer Service & Sales Representative - Professional Bull Riders (Pueblo · CO)

Professional Bull Riders jobs
Sports Jobs in Pueblo · CO
Ticket Sales and Services: Client Relations/Customer Service
*LOCAL CANDIDATES ONLY*

POSITION SUMMARY/OBJECTIVE:
A PBR Customer Service & Sales Representative (CSSR) is a member of the PBRDirect Team, and their primary focus is to maximize PBR Ticket Sales transacted through the PBR.  PBRDirect is THE source for prospective and existing PBRewards Members to purchase their PBR Tickets, and receive the most Premium Customer Service in sports. A qualified CSSR candidate will be “sales-oriented”, and will find a sense of achievement through connecting with, upselling, and closing the sale on a fan’s PBR Ticket purchase.  
 
A CSSR acts as the first point of contact for PBR Fans on a variety of inquiries.  The role maintains both Inbound (25%) and Outbound (75%) Call Handling responsibilities.  Call types include, but are not limited to:  PBR Ticket Sales; PBRewards Membership questions; PBR Visa Applications; Assisted Merchandise Sales; and general questions related to the PBR.  A CSSR is responsible for accessing the Customer Service voicemail inbox, and responding to these messages.  In addition to handling Inbound/Outbound Call Volume, a CSSR reads and answers PBR Fan emails on a variety of topics through our Administrative Inbox, PBRDirect Inbox, PBRewards Inbox, and other email inboxes, as assigned.  At the PBR, we respond to EVERY fan inquiry, regardless of method of contact, and it is expected that a CSSR represents the PBR’s values and culture with integrity and professionalism.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Maximize PBRewards Ticket Sales through inbound and outbound calling campaigns
  • Upsell and Cross-Sell the following PBR Assets (additional assets may be added at any time): 
    • PBRewards Membership 
    • PBR Visa Application & Utilization 
    • PBR Merchandise Sales 
  • Receive and answer all PBR Fan inquiries and questions.  Follow up with respective department members to provide best and most appropriate response(s) to PBR Fan inquiries 
    • Daily review and response of the PBRDirect voicemail inbox 
    • Administer and answer PBR Fan generated emails sent to PBR 
    • Answer written (postal mail) PBR Fan correspondence 
  • Assist with data entry projects, as assigned
  • Provide break and lunch coverage for the PBR Front Desk Receptionist, as needed
  • Daily tracking of Inbound/Outbound calls and call disposition
  • Generation of weekly reports
  • Various Duties, as assigned

KNOWLEDGE, SKILLS, & ABILITIES:
  • Proven Sales ability, a must
  • Excellent Customer Service experience
  • Excellent verbal and written communication skills
  • Professional telephone etiquette 
  • Proficiency with Microsoft Office Suite (Excel, Word, Powerpoint)
  • Bilingual-Spanish speaking skills - preferred

EDUCATION AND FORMAL TRAINING:
  • High school diploma or equivalent required

YEARS OF EXPERIENCE:
  • 1-2 years customers services and sales work experience 

WORKING CONDITIONS:
  • Normal office hours are Monday through Friday, scheduled hours vary 
  • Overtime as assigned

Endeavor is an equal opportunity employer committed to a diverse and inclusive work environment.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Job Questions:

  1. Are you located in Pueblo, CO?

  2. What are your salary expectations for this position?

  3. Have you been in a sales position before?