In order to be considered for this role, after clicking "Apply Now" above and being redirected, you must fully complete the application process on the follow-up screen.
Basic Responsibilities: Responsible for supporting operations of the Premium Sales & Hospitality team including answering the phone, managing department emails, maintaining accurate record or client information and requests, assisting with reporting and other duties as assigned.
Essential Functions:
- Perform outreach to clients and customers, answer inbound phone calls and resolve or route customer inquiries.
- Manage Premium Sales and Horseperson season requests, ensure timely communication and fulfillment of accommodation requests.
- Provide exceptional customer service in every touchpoint with clients.
- Maintain accurate documentation of client information in Archtics and CRM.
- Contribute to the development and implementation of unique sales strategies, ideas, and programs as a means of producing new business opportunities.
- Assist Sr. Manager and Manager with the production of sales collateral for sales meetings.
- Participate and contribute to Premium Sales meetings and department wide Sales meetings.
- Foster positive, cooperative team culture by developing mutually beneficial working relationships with all team members, colleagues, and vendors.
- Attain individual and department sales goals as set by Senior Director, Ticket Sales and Operations.
Minimum Requirements:
Education (minimum): Bachelor’s degree or equivalent experience
Experience: 2+ years of sales experience in sports/entertainment and/or thoroughbred racing.
Other Requirements:
- Excellent oral, written communication, customer service and problem-solving skills.
- Proficient computer skills including experience with (Word, Powerpoint, Excel and Outlook) as well as the ability to learn and master new software programs including NYRA’s CRM and ticketing system.
- Ability to function in fast-paced environment, handle multiple projects and adhere to deadlines.
- Driver’s license, ability to travel to Saratoga in the Summer. Available to work flexible hours including holidays, evenings and weekends.
Knowledge Required:
- Principles of sales via telephone, in-person and virtual communications;
- Principles of customer service;
- NYRA sales venues, products and services;
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
