THE FIREWOLVES:
The Albany FireWolves aren’t just a team—we’re a pack, united by a relentless drive to compete, to lead, and to build something bigger than ourselves. Inspired by the spirit of the wolf, our organization lives by values that fuel greatness: courage, strength, loyalty, community, and leadership—on and off the field. We are fierce competitors who hunt together and rise together. When you join the FireWolves, you're not stepping into just another job in sports—you’re stepping into a mission. A mission to honor the rich heritage of lacrosse and the National Lacrosse League teams that paved the way, while forging a bold new legacy here in the Capital Region. We don’t just sell tickets—we build unforgettable experiences, lasting community impact, and a culture of excellence rooted in teamwork and an unshakable will to win. If you have the fire to lead, the hunger to grow, and the loyalty to run with the pack, then this is your moment. Join the Albany FireWolves and let’s make history—together.
JOB SUMMARY:
Join the Pack: Vice President Ticket Sales – Albany FireWolves
Are you ready to lead the charge and ignite the Capital Region's sports scene? The Albany FireWolves, one of the premier teams in professional lacrosse, are on the hunt for a driven, dynamic, and experienced sales leader to join our PACK as the Vice President of Ticket Sales. This is more than just a job—it’s a chance to be a cornerstone of a rising franchise, make a mark in the community, and help shape the future of live sports entertainment in Albany.
As our Vice President of Ticket Sales, you’ll be at the forefront of our ticketing strategy—developing high-impact programs, mentoring a team, and rolling up your sleeves to drive results. You'll lead and execute sales strategies across all ticketing products including season tickets, group sales, partial plans, and premium packages. You’ll be responsible for utilizing platforms like Ticketmaster and FEVO to manage inventory, generate reports, and optimize campaigns. This role also requires a strong presence in the community—you’ll make outbound sales calls, set up face-to-face meetings, and actively engage at local events to build meaningful relationships and drive sales.
In this full-time position, you’ll report directly to the President & CEO and play a critical role in shaping our sales vision and fan engagement strategy. You will be expected to work all FireWolves home games, team-related events, and other community activations, including weekends, holidays, and extended hours.
We’re looking for someone with 3–5 years of proven success in ticket sales within the sports industry, who thrives in a fast-paced, performance-driven environment. You should have a strong command of Ticketmaster and FEVO, with the ability to generate and interpret sales reports to make data-driven decisions. Excellent communication skills are a must, and you should feel just as comfortable closing deals on the phone as you do presenting in person.
Joining the Albany FireWolves means being part of a passionate, forward-thinking organization with big ambitions. You'll be surrounded by a team that’s competitive, supportive, and hungry to win—both on the field and in the stands. If you’re ready to make an impact, build something special, and lead with purpose, we want you on our team. Apply now and help us pack MVP Arena with the loudest, proudest fans in lacrosse.
REQUIREMENTS:
- Minimum of, or equivalent to a bachelor's degree from a four- year college or university, a masters degree is preferable.
- Minimum 3-5 years of experience managing sales and or service teams, preferably in sport and entertainment.
- Must be enthusiastic, creative, charismatic, accountable, integrity and able to think both strategically and tactically.
- Ability to utilize analytic tools to measure performance and use data to provide proper feedback and make judgements for results driven outcomes.
- Must have a proven track record in successfully leading a ticket and/or corporate department.
- Ability to work independently and complete duties and projects with minimal direct supervision.
- Ability to communicate with management on plans, needs and specific needs to help drive the tickets team to reach and surpass expectations.
- Advanced knowledge of Ticketmaster platform (Archtics, TM1, and etc.).
- Knowledge of FEVO ticket system for group sales and special offers
- Must have proven experience with CRM system, preferably HUBSPOT.
- Ability to motivate, lead and bring diverse groups together to work on and complete projects.
- Work with sales goals and manage several projects at a time.
- Ability to find opportunities, develop strategies and develop creative solutions.
- Deep-Running passion for sports, knowledge of lacrosse or ice hockey preferable
- Proactive, highly energetic approach and drive to sell.
- Proactively create opportunities for new business with existing customers
- Meet and exceed weekly, monthly, and yearly sales goals
- Prospect and cultivate new sales leads through creative lead generation approaches
- Attend & work community events, representing the team to network and build sales pipeline
- Assist with game day responsibilities of the sales department and set up a structure to make sure ticket team is meeting and inviting potential clients at each game.
- Perform other duties and responsibilities as assigned
- Have fun while selling!
RESPONSIBILITIES:
- Develop and manage annual business plan to achieve results including revenue goals, pricing, product variety and other key areas of sales.
- Ensure the ticketing team meets and exceeds established revenue goals.
- Design an engaging sales structure to help with development of sales staff thru training, leadership and providing necessary tools.
- Establish all systems, structures, and reports for the department, including various ticket sales reports (daily, weekly, season, per-game,etc.)
- Directly manage ticketing team by setting and reviewing performance objectives, touchpoint targets and revenue objectives, coaching, motivating, mentoring, and training.
- Manage departmental budget, forecasting, and resources.
- Lead all ticketing operations, including ticket distribution, game day box office liaison, etc.
- Continue to establish bench mark for ticket distribution through complimentary tickets, vouchers, etc. Plan and execute a strategy so not to take away from ticket sales.
- Update and work with in TEAMS to implement the ticket dashboard per game as well as check each game day settlement from MVP Arena.
- Group ticket sales experience preferred
- Strong outreach skills and tracking of prospective clients
- Excellent relationship building and interpersonal skills
- Ability to interact effectively and comfortably with clients at all levels of an organization
- Excellent communication and presentation skills – written and oral
- Charismatic and team player – must work well in a team setting
- Highly motivated individual with a strong desire to build a career in the sport business
- Must be able to work evenings and weekends, holidays, and extended hours in order to get the job completed.
BENEFITS:
- Free Parking (MVP Arena Parking Garage)
- Team Swag (lots of it)
- Snacks
- Office Coffee
- Team Store Discount
- Complimentary tickets to FireWolves games
- Health Benefits
- 401K
- Paid Time Off
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Retirement plan
