The Albany FireWolves, based out of MVP Arena in Albany, NY, are a proud member of the National Lacrosse League (NLL). Inspired by the spirit of the wolf, the FireWolves operate as a pack united by shared values of courage, strength, loyalty, community, and leadership—on and off the field. The FireWolves’ mission is to build unforgettable experiences, lasting community impact, and a culture of excellence rooted in teamwork. The organization is committed to creating real-world opportunities for individuals looking to gain hands-on experience and build a strong foundation for a successful career in sports and entertainment. Every position is designed to provide practical challenges, foster critical thinking, and support growth in a dynamic, team-oriented environment. Join the Albany FireWolves and help forge a bold new legacy here in the Capital Region.
The Albany FireWolves are currently seeking motivated individuals for our 2025-26 Ticket Sales Internship Program. The ideal candidate for this internship is organized, self-motivated, customer oriented, and capable of being adaptable in a fast-paced environment. A qualified candidate should be able to work independently and within a team, handle multiple projects at once, and achieve objectives set forth by their supervisor and themselves. Candidates selected for a role within the organization will be given the opportunity to have a hand in multiple aspects of executing an Albany FireWolves home game and must be reliable for assisting the ticket sales team throughout the course of the season.
Job Responsibilities:
- Make outbound calls and execute sales campaigns to promote season tickets, group packages, and single-game ticket sales
- Support daily ticket sales operations, including lead prospecting, customer follow-up, and order fulfillment
- Assist in executing ticket-related activations and promotions across pre-season, regular season, postseason, and game day
- Maintain accurate and detailed customer profiles and sales logs in the CRM system.
- Help manage sales department responsibilities on game days, including client service and group ticket execution
- Represent the FireWolves at community events and networking functions to generate leads, promote the brand, and sell tickets
- Deliver top-tier customer service to both current clients and prospective fans
- Perform additional duties as assigned by the Albany FireWolves Front Office staff
Qualifications:
- Pursuing or recently completed a degree in Sports Management, Business, Marketing, or a related field
- Must be available to work all Albany FireWolves home games throughout the season
- Strong verbal and written communication skills with a professional, team-oriented mindset
- Highly organized with the ability to manage time effectively and juggle multiple priorities
- Comfortable working in a fast-paced, dynamic environment
- Flexible schedule with the ability to work evenings, weekends, and holidays as needed
- A genuine passion for sports and an interest in learning the business side of the industry
- Prior experience in sales, customer service, or fan-facing roles is preferred but not required
Benefits:
- Eligible for college credit, if applicable
- Gain hands-on experience with a professional sports franchise in a high-energy environment
- Build and enhance a diverse portfolio of sales, marketing, and fan engagement work
- Receive exclusive Albany FireWolves team merchandise
- Connect with sports industry professionals through networking opportunities and events
- Receive complimentary tickets to all FireWolves home games
- Explore potential pathways for future part-time or full-time employment within the organization
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
