THE FIREWOLVES: The Wolf embodies many of our organization’s key values: courage, strength, loyalty and leadership. On and off the field. The FireWolves are fierce competitors, hunt together and are loyal to the pack. The Albany FireWolves organization holds the values of teamwork, competitive desire and community focus in the highest regard as we honor the heritage of lacrosse and the National Lacrosse League teams that came before us, while working to create a positive impact throughout the Capital Region.
JOB SUMMARY:
The Albany FireWolves are seeking an experienced seller within the sports industry to join our PACK as a Senior Account Executive, Ticket Sales! This individual will be a full-time employee of the Albany FireWolves. Have experience in selling, with a focus on group ticket sales, is preferred. This role will make outbound phone calls, set-up face-to-face meetings with prospects, and work events throughout the community. You will also work on all FireWolves home games and outside events as scheduled.
PRIMARY & ESSENTIAL DUTIES:
- Sell season tickets and partial plans with particular focus on group ticket sales
- Create and execute new group programs and theme nights
- Responsible for generating ticket revenue through cold calls, face-to-face appointments, arena tours, prospecting, and networking.
- Responsible for meeting a minimum number of phone call and touch point activities per day as determined by management
- Research and prospect for new business leads
- Renew full and mini package holders and group ticket purchases
- Proactively create opportunities for new business with existing customers
- Meet and exceed weekly, monthly, and yearly sales goals
- Prospect and cultivate new sales leads through creative lead generation approaches
- Create new business opportunities through up-selling & referrals from existing clients & prospects
- Effectively follow up with prospects & clients to meet excellent customer service requirements
- Cordially and effectively handle incoming calls from prospective clients for all ticket sales needs
- Ensure customer data and profile information is accurate and detailed in CRM system
- Attend & work community events, representing the team to network and build sales pipeline
- Assist with game day responsibilities of the sales department
- Perform other duties and responsibilities as assigned
MINIMUM QUALIFICATIONS:
- Previous sales experience preferred
- Group ticket sales experience preferred
- Bachelor’s degree from an accredited college/university with coursework in business, sales, marketing, sport management or similar area
- Strong outreach skills and tracking of prospective clients
- Excellent relationship building and interpersonal skills
- Ability to interact effectively and comfortably with clients at all levels of an organization
- Ability to handle a high volume of calls
- Excellent communication and presentation skills – written and oral
- Extremely coachable with an eagerness to learn each day
- Charismatic and team player – must work well in a team setting
- Disciplined self-starter and highly organized
- Highly motivated individual with a strong desire to build a career in the sport business
- Must be able to work evenings and weekends, and holidays as required
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
