Georgia Swarm
Ticketing Operations Internship
Georgia Swarm Professional Lacrosse - Intern
Duluth · GA
Box Office Management · Ticket Operations · Internship
0
1
day ago
Ticket Operations & Sales Intern
ABOUT:
ABOUT:
The Georgia Swarm Professional Lacrosse Organization is an esteemed member of the National Lacrosse League and the leading box lacrosse team in the greater Atlanta region. Our front office is based in Duluth, GA, and our home games take place at the Gas South Arena.
EXPECTATIONS:
The Ticket Operations Interns role within the Georgia Swarm Ticketing Department is essential to the success of our Sales department. This position is responsible for managing ticket inventory, processing sales orders, supporting research and development initiatives, and driving sales across all ticket package offerings.
The Coordinator must be flexible and available to work non-traditional hours, including evenings and weekends, in order to meet departmental goals. Success in this role will come through consistent collaboration with the ticketing and leadership teams, strong attention to detail when processing ticket orders, and delivering outstanding customer service to fans in all ticketing-related matters.
POSITION DUTIES:
- Work closely with the Ticketmaster Archtics ticketing system, Salesforce CRM system, FEVO, and other relevant business solution software.
- Assist in creation of ticket-related offers and campaigns for build (these include but are not limited to price codes, links, promos, offers, etc.)
- Process ticket orders, including Season Memberships, group sales, single-game purchases, parking passes, and donation requests, while ensuring accuracy and exceptional customer service.
- Manage seat inventory by ensuring all seating areas are accurately assigned to the appropriate holds and ticket classes for online sales.
- Answer fan questions and resolve ticketing-related issues over the phone and in person in a timely, professional, and customer-focused manner.
- Manage a pipeline of prospective clients with a major focus on building relationships and closing business while servicing current accounts.
- Assist in overseeing the Swarm Box Office on gamedays to ensure the fan experience is smooth and welcoming.
- All other duties as assigned.
REQUIREMENTS:
- Must be able to work weekends as required.
- Prior experience with Archtics preferred.
- Able to commit and work the entire each home game during the 2026-2027 NLL season.
- Able to work under pressure and in stressful situations in a timely manner.
- Excellent verbal communication and interpersonal skills, and attention to client satisfaction.
- Strong professional leadership attitude.
- Proficiency in Microsoft Office (Excel, Word, PowerPoint, Office).
- Ability to communicate and work well with Management.
- Ability to work individually (with little supervision), as well as part of a team.
- Must be able to follow directions with little guidance or specific direction depending given tasks, respond to management direction, and treat people professionally and with respect at all time.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must possess the ability to work a flexible schedule that includes long and odd hours. Ability to lift, push or pull up to 50lbs and stand on feet for long periods of time and at times working in an extremely loud environment.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
- (4) complimentary tickets to each home game
- Pregame staff meal provided before each home game
- Hands-on experience in the sports/entertainment industry
- Position is unpaid and can count towards a course for college credit when internship is completed
We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Job Questions:
Are you available to work all nine (9) Swarm home games in the 2026-27 season plus playoffs (December through May).
Do you have prior experience with the Archtics ticketing system?
Can you make it into the office two to three days a week?
