Georgia Swarm
Merchandise Lead Associate
Georgia Swarm - Part Time
Duluth · GA
Retail Merchandising · Retail Sales Associate · Retail Store Management
0
9
hours ago
ABOUT
The Georgia Swarm Professional Lacrosse Organization is an esteemed member of the National Lacrosse League and the leading box lacrosse team in the greater Atlanta region. Our front office is based in Duluth, GA, and our games take place at the Gas South Arena.
Position: Merchandise Lead Associate
Position: Merchandise Lead Associate
Location: Gas South Arena – Duluth, GA
Employment Type: Seasonal, Part-Time
Compensation: $ Hourly
Schedule: Required to work all Georgia Swarm home games (December–May) plus approximately 3–8+ hours per week on non-game days as needed.
EXPECTATIONS:
Are you a highly organized and proactive individual with a passion for retail and a knack for leadership? We're looking for a dedicated Merchandise Lead Associate to be the linchpin of our merchandise operations, ensuring everything runs seamlessly from inventory to game day sales. In this vital role, you'll bridge the gap between our management team and the rest of the merchandise team, helping us deliver an exceptional experience for our fans. Our work environment is fast paced and energetic, so we’re looking for someone with positivity, a great sense of urgency who is a quick learner and can think quickly, but logically in key situations. This role provides exposure to the Atlanta sports business community to make connections and insights into a growing team in the sports industry in metro Atlanta. We pride ourselves on giving the opportunity for a truly motivated individual to leave this role fully ready to launch their career.
QUALIFICATIONS:
- High-energy, friendly personality
- Outstanding communication skills
- Ability to communicate with coworkers, guests, and managers
- Understanding and appreciation for diverse cultures and an ability to relate well with individuals of diverse backgrounds
- Work long hours on game day, weekends, and holidays
- Ability to lift and move boxes up to 50 pounds at once
- Associates will be required to stand and move throughout their shift
- Assisting retail brand ambassador team as needed
RESPONSIBILITIES:
- Seasonal position requiring attendance at all Georgia Swarm home games (December–May), plus approximately 3–8 hours per week during non-game days for inventory management, online order fulfillment, and merchandise preparation as needed.
- Act as the primary point of contact and communication between the management team and all other merchandise associates, disseminating information and ensuring alignment.
- Take the lead on accurate inventory counts, maintaining meticulous records, and identifying discrepancies.
- Ensure all merchandise is logically organized, neatly presented, and easily accessible within storage areas and on the sales floor.
- Efficiently pull and prepare merchandise for sale as needed, ensuring timely replenishment on game days and other events.
- Play a key role in the setup and teardown of merchandise displays and sales areas for all game days and special events.
- Proactively monitor and manage merchandise operations on game days, anticipating needs, resolving issues, and ensuring a smooth and efficient flow of sales.
- Serve as the primary point of contact for merchandise associates, providing communication, training, and operational support throughout the season.
- Identify and address any operational challenges or bottlenecks to maintain efficiency and customer satisfaction.
- Must work all games throughout the season (Dec. – May), a flexible schedule is also a must
- Deliver exceptional customer service by greeting fans, answering questions, and assisting with merchandise selection.
- Operate the Square point-of-sale system, process transactions accurately, and handle cash and credit card payments.
- Learning the loaded ticket functions and other promotional discounts for eligible customers
- Superior product knowledge of all brands and materials while ensuring that all merchandise is correctly labeled and displayed
- Recommend, select, and help locate or obtain merchandise based on customers' needs
- Other duties, functions, and special projects and responsibilities as assigned by the manager
- Have reliable transportation to and from work for all games
- Pick, pack, and fulfill Georgia Swarm online merchandise orders while maintaining shipping accuracy and timely delivery.
REQUIREMENTS:
- Previous retail, merchandise, inventory, or customer service experience preferred.
- Experience using point-of-sale systems (Square preferred).
- Strong organizational and inventory management skills.
- Ability to multitask in a fast-paced event environment.
- Excellent communication and leadership skills.
- Reliable transportation to Gas South Arena.
- Ability to lift up to 50 pounds.
- Ability to stand for extended periods.
- Available to work evenings, weekends, and holidays throughout the NLL season.
WORKING CONDITIONS AND PHYSICAL DEMANDS:
- Must possess the ability to work a flexible schedule that includes long hours. Ability to lift, push or pull up to 50 lbs and stand on feet for long periods of time and at times working in an extremely loud environment.
- The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
BENEFITS:
- (4) complimentary tickets to each home game
- Pregame staff meal provided before each home game
- Hands-on experience in the sports/entertainment industry
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.
Job Questions:
Are you available to work in office at least once a week and all (9) Swarm home games in the 2026-27 season plus playoffs?
Describe your retail, customer service, inventory, or leadership experience. What responsibilities did you have?
Can you commit to working an additional 3–8 hours per week on non-game days for inventory, online orders, and merchandise preparation?
