Essential Duties and Responsibilities

• Develop fan-engagement initiatives supporting awareness, ticket sales, repeat attendance, and long-term loyalty.
• Help establish a distinctive Vegas Thrill fan culture that is energetic, inclusive, family-friendly, and representative of Las Vegas and Henderson.
• Create experiences for season-ticket members, groups, youth clubs, first-time attendees, and other priority audiences.
• Develop opportunities for fans to interact with players, coaches, the mascot, sponsors, and one another.
• Gather fan feedback and recommend improvements to the overall experience.

• Plan and execute theme nights, contests, giveaways, concourse activities, photo opportunities, fan recognition, and interactive promotions.
• Work with game presentation to integrate fan-engagement elements into the match-day run of show.
• Coordinate pre-match, in-match, and post-match activities that encourage audience participation.
• Confirm that signage, prizes, supplies, staffing, promotional inventory, and activation spaces are ready before doors open.
• Remain visible during home matches to resolve issues and make real-time adjustments.

• Build relationships with volleyball clubs, schools, youth sports organizations, community groups, nonprofits, and local businesses.
• Coordinate player, coach, mascot, and team appearances at community events.
• Develop youth volleyball experiences such as club nights, team-of-the-match programs, clinics, group recognitions, and on-court opportunities.
• Ensure community events include appropriate staffing, branding, ticket offers, lead collection, content capture, and follow-up.
• Maintain a database of community contacts, participation, leads, and outcomes.

• Align fan programs with the master marketing calendar and approved campaigns.
• Give the Social Media Manager timely schedules, details, participant information, and content opportunities.
• Generate fan-focused content ideas, interactive questions, polls, contests, and user-generated-content opportunities.
• Work with ticketing to convert community participants and digital followers into ticket buyers.
• Coordinate appropriate permissions when fans or children are featured in team content.

• Execute fan-facing sponsor contests, giveaways, concourse activities, hospitality experiences, and community programs.
• Document completed activations through photographs, video, participation results, and other proof of performance.
• Recruit, schedule, train, and supervise interns, brand ambassadors, volunteers, and temporary event staff as assigned.
• Prepare clear event assignments, timelines, credentials, supplies, and check-in procedures.
• Produce post-event recaps identifying results, successes, challenges, and improvements.

• Home-match attendance, participation, and repeat attendance.
• Season-ticket member, group-buyer, and youth volleyball engagement.
• Community-event participation and qualified lead generation.
• Fan satisfaction and survey results.
• Sponsor activation participation and on-time event execution.

• Relevant professional, agency, internship, volunteer, independent-project, training, or comparable experience will be considered. A college degree is not required.
• Experience planning and executing live events, promotions, community programs, or fan experiences preferred.
• Experience supervising event staff, interns, volunteers, or brand ambassadors preferred.
• Two or more years of relevant experience in professional sports, entertainment, agency, events, marketing, communications, or a related environment preferred.
• Strong organizational, project-management, written, and verbal communication skills.
• Ability to manage multiple projects and deadlines while maintaining close attention to detail.
• Ability to work independently and collaborate effectively with senior leadership, coworkers, agencies, vendors, and community partners.
• Ability to remain calm, adaptable, and solutions-oriented in a fast-paced live-event environment.
• Knowledge of volleyball and the Las Vegas/Henderson market is helpful but not required.
• Valid driver's license and reliable transportation required.
• Ability to work evenings, weekends, holidays, and extended hours based on the team's schedule.