Background

The Toronto Arrows Rugby Football Club is Canada’s first professional rugby union team.

Competing in Major League Rugby, the team is equipped to compete against top-tier North American club teams, providing emerging Canadian talent with enhanced and more frequent opportunities to hone their skills at an elite level.

Position Overview

The Director of Ticket Sales plays a crucial role in the success of the franchise. They will be responsible for leading the ticket sales department, and the generation of revenue through the sale of season tickets, partial plans, group tickets and other hospitality products. This key position is responsible for hiring, training and managing all ticket sales and service staff. Additionally, the Director of Ticket Sales will handle all customer relationship management for all ticket products.

Reports to:Vice President / General Manager and President

Essential Job Functions

Create all ticket sales inventory packages
Create group sales catalog on a yearly basis.
Sell ticket sales packages as an individual contributor; while leading the sales team
Work with Ticket Operations to regularly obtain and update sales reports and renewal tracking for review by senior management
Provide additional analytics and sales information as requested by senior management
Provide outstanding customer service to new and existing season ticket accounts by creating programs to engage with the accounts during the game, provide business program amenities, and making phone calls during the season and off-season to ensure consistent personalized contact
Work with Corporate Sales to develop new sponsor relationships related to tickets
Develop and manage ticket sales department budget
Responsible to manage the database and CRM system, and to ensure ticket sales staff uses the technology per company policy
Supervise and direct all sales staff handling the following
Setting appointments over the phone with customers and company decision-makers and tailoring ticket packages according to the company’s needs
Selling and renewing season seat and group accounts
Contacting group leaders through the database and through new leads to develop new group sales
Provide training to Account Executives as outlined by senior management in ticket sales strategies
Oversee the hiring of sales interns and sales staff
Responsible for creating a productive sales culture where Account Executives are held accountable for goals, perform and enjoy their workplace
Develop and managing individual compensation plans.
Assist with sales strategy, pricing, and management of Special Events

Skill Requirements

We will not consider any applicants without previous experience preferably in Minor League Sports in Ticket Sales.

Bachelor’s Degree in related field required.
Candidate must have 3-4 years minimum ticket sales management experience with a proven track record of both management and individual sales success.
Previous experience managing and training staff required.
Superior written and verbal communication skills.
Strong sales and managerial instincts and the ability to learn from others.
Strong computer and analytical skills, including experience with Microsoft Excel
Solid organizational and time management skills.
The ability to work long hours, including weekends, and holidays as necessary.
The ability to lead others to high-performance of their job functions while teaching them the why’s and how’s.
Recruiting and hiring experience is necessary.
Experience developing junior-level team players a must.
Exceptional customer service skills required.
Strong analytical skills.

NOTE: This job description is not intended to be all-inclusive. Employee may perform other related duties as negotiated to meet the ongoing needs of the organization.

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.