Seattle Seawolves Rugby is built on a shared belief that rugby has the power to unite communities, elevate character, and inspire the next generation. In Seattle, we play with grit and humility, speed and precision, passion and purpose.
The Seattle Seawolves are seeking a driven, service-minded, and community-focused individual to join our team as Account Manager, Ticketing, Service & Activations. Reporting to the Manager of Ticket Sales, this role is responsible for selling ticket products, activating matchday experience packages, and delivering championship-level service to our Season Ticket Members, partners, and fans. This position plays a key role in shaping the Seawolves fan experience and supporting the continued growth of professional rugby in Seattle.
Duties & Responsibilities
- Drive revenue through season tickets, partial plans, group sales, and matchday experience packages.
- Prospect and identify customer needs through outbound outreach, inbound inquiries, networking, and community engagement.
- Build and maintain strong relationships with Season Ticket Members, group leaders, businesses, and community organizations.
- Lead group sales activations and support matchday operations, including will-call, VIP areas, Fan Zone activations, and partner signage setup.
- Deliver exceptional customer service by responding promptly to inquiries, resolving ticketing issues, and executing proactive touchpoint programs.
- Plan and execute member benefits, including events, exclusive item deliveries, and recognition opportunities.
- Collaborate across departments and with external partners to ensure a smooth, high‑quality matchday experience.
- Represent the Seawolves at community events, school programs, and partner activations to grow brand presence.
- Perform additional duties as assigned to support business operations.
Qualifications
- Post‑secondary degree in business, sports management, or related field preferred.
- 1–2 years of sales or service experience, ideally in sports or entertainment.
- Proven ability to meet or exceed sales goals with strong relationship‑building skills.
- Excellent communication, listening, and interpersonal abilities.
- Highly motivated, team‑first mindset with professionalism, accountability, and resilience.
- Ability to thrive in a fast‑paced, customer‑focused environment and take initiative with minimal supervision.
- Comfortable with physical tasks (lifting 50+ lbs., standing for extended periods) when needed.
- Available to work all home matches, evenings, weekends, and select community events.
- Passion for rugby or interest in learning the sport is a plus.
Skills & Attributes
- Strong organizational and time‑management skills; self‑starter with attention to detail.
- Commitment to client satisfaction and delivering a premium fan experience.
- Proficiency in Microsoft Office Suite required; experience with CRM systems (Salesforce) and ticketing platforms (Ticketmaster/Archtics, Paciolan) preferred.
- Ability to maintain professionalism and confidentiality in a team environment.
- Must be able to work on‑site.
Compensation
- Hourly Range: $22–$25 per hour, based on experience.
- Hours: 40–50 hours per week during the season.
